Hi everyone!
I recently triggered a process builder that sends an email (created with classic email templates) to the preferred email on the contact but the request's status is what triggers the process builder. Anyways, I was wonder if there was a way to see more email statistics? I can see that it triggered when I go to the activities/tasks on the request record. But I want to see more information such as deliverability. Any idea if I can do that?
#Email #Mass Email #Trailhead #Salesforce #Statistics #Email Activities #Reports #Salesforce Admin
2 réponses
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Ajaypreet Singh Saini (Grantbook)Hey Jenna,
Have you enabled Email Tracking in Salesforce?
If not, check out this article on how to do that:
https://www.salesforceben.com/how-do-i-track-email-opens-clicks-in-salesforce/