#Case Comment1 personne en discute

Hello,

I am currently creating a customer community and looking for a way for an internal employee to update a customer on their case. I do not want to expose the case chatter feed as that could lead to more issues. I noticed there was this option called "case comments" that I can add as a related list to a case.

If one of our employees were to create a new case comment on a portal users case and sets that comment to "public." Can someone confirm it is only the portal user who's contact is on the case who can see this comment?

Basically I do not want any other portal user seeing comments on a case that does not belong to them.

Many thanks,

Naomi

#Experience Cloud #ServiceCoud #Service Cloud #Experience Site #Customer Portal #Customer Portal Users #Case Comment

Hi everyone,

I am currently building a LWR experience cloud website and I am having issue while viewing and creating case comments from my website with experience cloud Guest User profile. How can I give access to CaseComment object to a experience cloud website's guest user?

Thank You.

#Case Comment

Hi

I have created a workflow rule on the Case Comment object with the following criteria (please see attached screen shot) but when I test it (in a Sandbox) it doesn't trigger the field update on the Case Object. Any help will be appreciated. Thanks. 

Hi, There are two users in my organization not able to see the 'New" button on the case comment related list on the case record. When I am logging as them I can see the "New" button but it is not showing up for them. Please suggest how to troubleshoot the issue?

Thanks & Regards,

Megha

Hi Team,

I have a process builder on Case comment and it is sending a bell notification(not email) to user if any comment is added with merged, but while clicking on notification it is giving error like :

Looks like there's a problem.

INVALID_TYPE: sObject type 'CaseComment' is not supported in describeCompactLayouts.

Can somebody help? how to get bell notification for Case merged ?

Hello master admins , Is there a way to display the queue name when a Case comment is entered rather than the member of the queue. ex, Our cases get assigned to a queue , but when different members of the queue comment on that case , we want it to show as the Queue name instead of the individual user who commented there. There is nothing wrong in showing the user name who commented , but  we are trying to display these notifications on a Student community and want them to see a uniform id like a queue rather than individual names.

@ admin trailblazers 

Thanks!

A case of Circuit Breaker Double IPA to help my complete brain freeze here please!  Can't fiddle through Friday fog to fix this formula (alliteration anyone?). Missing parentheses?

Case comment workflow:

IF( OR( AND( ISNEW(), CreatedBy.UserRole.Name = " Choice Community Users Partner User"), AND( ISCHANGED (LastModifiedBy.UserRole.Name)( LastModifiedBy.UserRole.Name = " Choice Community Users Partner User")), True, False)

I have a flow that creates a Case Comment; the flow itself works fine (since it's modeled after another one I have).

In the template that contains the text of the comment, I pull in several fields off the Case. (the case is getting routed to another queue and RT that doesn't have access to all of the same fields). The lookup fields are displaying the record ID instead of the text name of the record - how do I get .Name to show up instead?

Thanks!

Hi Lightning Now group, 

Seeking to get some assistance with an issue with Case Comment in Lightning. 

In the classic Service Cloud Console - we had the 'internal comments' standard field available, and used with an custom 'update case' quick action. This allows the support agent to add a comment when updating the case altogether. See screenshot here: 

https://www.screencast.com/t/IO6nMhAw

In Summer 17' - the 'internal comments' field is missing for some reason. See screenshot here: 

https://www.screencast.com/t/jRxPhNqkGv

There is a new quick action - 'Case Comments' (https://releasenotes.docs.salesforce.com/en-us/summer17/release-notes/rn_cases_case_comments.htm) though, but this doesn't allow us to customize the Comments as add them within other Quick Actions, such as 'Update Case'. 

Am I missing anything here? 

Thank you. 

@Service Cloud Users