#Salesforce Field Service61 debatiendo

I'm seeing what appears to be a gap in standard Salesforce Field History Tracking for the Owner field.

The history for a record shows:

Date/TimeFieldOld ValueNew Value

25-May-2026 03:03 PM | Owner | Default Admin | Mason Carter 

27-May-2026 01:29 PM | Owner | Customer Success Team | Olivia Bennett

The issue is that the last recorded owner change shows:

Customer Success Team → Olivia Bennett

However, there is no corresponding history entry showing how the owner became "Customer Success Team" in the first place.

Based on the available history records, the owner was previously recorded as:

Default Admin → Mason Carter

So the expected history would be something like:

Default Admin → Mason CarterMason Carter → Customer Success TeamCustomer Success Team → Olivia Bennett

But the intermediate transition:

Mason Carter → Customer Success Team

does not appear in Field History Tracking.

Questions

1.  Can standard Salesforce Field History Tracking ever omit an Owner change? 
2.  Are there scenarios involving Queues, Assignment Rules, Flows, Apex, or Scheduled Jobs where the owner can become a Queue without a corresponding history entry being created? 
3.  Has anyone seen a similar situation where the Old Value shown in history references a state that is not represented elsewhere in the history records? 

This is standard Salesforce History Tracking (not a custom audit object). 

#Salesforce Field Service @* Salesforce Field Service *

In Field Service, I'm using the work rule type “Field Service – Maximum Travel From Home.” 

• When the Maximum Travel From Home Type is set to Distance with a value (e.g., 100), how is the distance calculated? Is it straight‑line (crow path) or street‑level routing?
• If we switch the Maximum Travel From Home Type to Travel Time, we see three fields:
  • Maximum Travel From Home (minutes): How far (in minutes) a resource can travel from home to reach a service.
  • Travel From Home (minutes): How many minutes before the resource’s calendar start time can be used for travel. If empty, any amount of travel before the start of the workday is valid.
  • Travel To Home (minutes): How many minutes after the resource’s calendar end time can be used for travel. If empty, any amount of travel after the end of the workday is valid.

If I set Maximum Travel From Home to 120 minutes, does this mean appointments can be assigned within a 120‑minute travel range? Does it consider only one‑way travel time, or both outbound and return travel? And are the Travel From Home and Travel To Home fields essentially buffer times for the start and end of the day? 

Can both Distance and Travel Time constraints be used together in a single scheduling policy? 

and, in Field Service Settings > Scheduling > Routing, we have Enable Point‑to‑Point Predictive Routing enabled. The default travel speed is set to 10 MPH, which affects travel duration calculations and appointment assignments. Should predictive routing calculate travel speed dynamically (e.g., faster on highways, slower in city areas), or does it still rely on the static default value? 

Thanks, 

Yash 

@* Salesforce Field Service * 

My global Optimization runs is not respecting one of the objectives in the scheduling policy. We have 2 types of service resources they can both do the same type of work we just prefer the system give the work to one over the other when ever possible. We control this using Skill level on the Service Resource Skills.  the Scheduling policy works and prioritizes these techs when using "get candidates" or "appointment booking" tools. but global optimization always gives it to the closest tech and seems to ignore the Skill level Objective even though there is a tech available with the with the higher skill level.    

In my Scheduling policy I have have an objective with a high weighting too prioritize BIR techs over FLM techs      

1. Objectives and weightings. the Bir first the the objective looks for Most qualified skilled tech first this should prioritize one type of technicians before the other but it does not 

has anyone faced this issue? 

@* Salesforce Field Service *

I've added a Status of "Confirmation Sent".  However the secondary category is still set to "Scheduled" - I believe this is necessary to have it still remain on the schedule calendar and dispatcher view.     The Gantt color is still showing as yellow[scheduled].   I've tried to switch from dynamic -> specific color of lavender but its not making a difference.  What would the correct way to show all Service Appointments marked as status "Confirmation Sent" in a unique color?    "Confirmation Sent" is the stage between scheduled and dispatched.   

See attached for new picklist value. 

Thank you!