#Trailhead Challenges1,186 debatiendo

Update - never mind, it's working now! The details of the Challenge have changed, and when I check it now, my config is accepted and I pass the challenge (I didn't change anything). Clearly there was a problem with this one but it now appears to be resolved. 

Thanks again

Hi @Anna Yvrande, 

What you’re seeing is the column setup pane that opens when you choose Edit Column, and it doesn’t include the output preview. The preview is tied to the result in each cell. 

Here’s how to get to it: 

1. In the Summary column, click Save and Run and wait until the cells finish processing.
2. Click directly on one of the cells in the Summary column (for example, row 1).
3. The right pane should switch to the output view and open on Output Preview. Click the JSON tab there to see the raw output from the template.

If the pane still shows the column settings, click on a different cell, or close the pane with the cross icon and click the cell again. 

Hope this helps! If it works, please mark this as the best answer. 

Hi @Kazuyoshi Nakajima, 

The filter is treating “Hot, Warm” as a single piece of text, and no account has a Rating with that exact name, so you get “No results.”  

Rating is a picklist, so you need to pick the values one by one. Clear what you typed in the Value box, click Show All, then tick Hot and Warm from the list. Both will show up as selected. Hit Apply

and run the report again.  

With “equals” and multiple values selected, Salesforce treats them as OR, so you’ll get both Hot and Warm accounts. 

Hope that works for you! If it does, please mark this as the best answer. 

Hello @Under Dog

This error means the Customer Account Page isn't assigned to the Customer Account record type. To fix it: 

1. Go to Setup → type Lightning App Builder in Quick Find → click Lightning App Builder. 

2. Click Edit next to Customer Account Page. 

3. Click Activation (top right) → open the App, Record Type, and Profile tab → click Assign to Apps, Record Types, and Profiles. 

4. Select the app the challenge asks for (e.g. Sales) → Next → choose Desktop (or as instructed) → Next. 

5. Select the Customer Account record type → Next. 

6. Select the profiles the challenge asks for (e.g. System Administrator) → Next → Save. 

Also check that the Customer Account record type exists on Account, is Active, and is available to your profile (Setup → Object Manager → Account → Record Types). Then check the challenge again.

@Prasanth Sanapala

To allow Guest Users to access Salesforce Surveys sent via email when merge fields are used, update the Merge Field Variables setting to use System Context (which ignores record-level access):

1. Navigate to the affected survey in Salesforce.
2. Click Open Latest Version.
3. If the survey is currently activated, go to the View tab and select Create New Version from the dropdown menu in the top-right corner.
4. Open Advanced Settings and click Merge Field Variables.
5. Set Merge Field Variables to System Context – Ignore record-level access.
6. Save and activate the survey.

Hi @Peddinti Rupa Sree I noticed a few other Trailblazers are facing the same issue with the Account Summary Prompt Template. 

Try running the Account Summary template directly in Prompt Builder with an Account record.

If it fails there too, check the template inputs, user permissions, and activation status. 

If the issue continues, raise a Trailhead support case with the screenshot and Run ID.

Salesforce documentation:

https://help.salesforce.com/s/articleView?id=ai.prompt_builder_troubleshoot.htm&type=5

Hope this helps!