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+4,250 points
Trail

Get Smart with Salesforce Einstein

See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

~10 hrs 45 mins
+200 points
Module

Artificial Intelligence Basics

Learn what AI is and how it will transform CRM and the customer experience.

~30 mins
+300 points
Module

Salesforce Einstein Basics

Discover insights and predict outcomes with this powerful set of AI-enhanced features.

~40 mins
+400 points
Module

Responsible Creation of Artificial Intelligence

Remove bias from your data and algorithms to create ethical AI systems at your company.

~45 mins
+300 points
Module

Einstein Voice Basics

Learn about voice technology and how you can talk to Salesforce.

~30 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+600 points
Module

Sales Cloud Einstein

Log your activities, target the right leads, and close more deals with AI for sales.

~1 hr 25 mins
+500 points
Module

Sales Cloud Einstein Rollout Strategies

Get up and running with Sales Cloud Einstein.

~50 mins
+400 points
Project

Prioritize Leads with Einstein Lead Scoring

Use the power of Einstein to score leads and win more deals.

~45 mins
+125 points
Project

Quick Start: Einstein Prediction Builder

Build an app to predict which restaurant reservations will be no-shows. No code required.

~55 mins
+125 points
Project

Quick Start: Einstein Image Classification

Use Apex to create a simple app to recognize and classify images.

~1 hr 5 mins
+500 points
Module

Einstein Intent API Basics

Build a deep-learning custom model to categorize text and automate business processes.

~1 hr 25 mins
+300 points
Project

Build an iOS App that Uses Chatbots

Use Xcode, the Embedded Service SDK, and the power of AI to enhance the mobile experience.

~45 mins
~10 hrs 45 mins