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Get Smart with Salesforce Einstein
Trail

Get Smart with Salesforce Einstein

See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

Start
+700 points
Foundational
Customer Service Professional
~1 hr 15 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Automation
  • Data Governance and Ethics
  • AI Ethics and Trust
  • Business Intelligence

Products

  • Einstein
  • Service Cloud
+700 points
Foundational
Customer Service Professional
~1 hr 15 mins
+400 points
Module

Responsible Creation of Artificial Intelligence

Remove bias from your data and algorithms to create ethical AI systems at your company.

~45 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
~1 hr 15 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.