
Expand Service Cloud with Digital Engagement
Engage with customers on their favorite communication platforms.
+5,400 points
Intermediate
Customer Service Professional
~5 hrs 50 mins
+5,400 points
Intermediate
Customer Service Professional
~5 hrs 50 mins
+400 points
Module
WhatsApp for Service Cloud
Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.
~1 hr
hideHide 4 Units
+300 points
~35 mins
showShow 3 Units
+200 points
Module
Service Cloud Voice
Add advanced phone support to your service console to deliver top-notch customer service.
~10 mins
showShow 2 Units
+100 points
Module
Service Cloud Voice Setup: Quick Look
Learn best practices for quickly implementing Service Cloud Voice.
~20 mins
showShow 1 Units
+2,100 points
Module
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 hr 40 mins
showShow 5 Units
+300 points
~30 mins
showShow 3 Units
+2,000 points
~1 hr 35 mins
showShow 4 Units
~5 hrs 50 mins