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Expand Service Cloud with Digital Engagement
Trail

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

Start
+6,500 points
Intermediate
Customer Service Professional
~6 hrs 25 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Research and Discovery
  • IT Automation
  • System Design and Implementation
  • Account Management
  • Show More
  • Process Improvement and Optimization
  • Research and Discovery
  • IT Automation
  • System Design and Implementation
  • Account Management
  • App Development and Engineering Practices
  • Customer Service
  • Technical Support and Services
  • Business Intelligence
  • Business Solutions
  • Programming Languages
  • Show Less

Products

  • Einstein
  • Service Cloud
  • Salesforce Platform

Industries

  • Retail and Consumer Goods
  • Travel, Transportation, and Hospitality
  • Communications and Media
+6,500 points
Intermediate
Customer Service Professional
~6 hrs 25 mins
+400 points
Module

WhatsApp for Service Cloud

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

~1 hr
+300 points
Module

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~35 mins
+200 points
Module

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~10 mins
+100 points
Module

Service Cloud Voice Setup: Quick Look

Learn best practices for quickly implementing Service Cloud Voice.

~20 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+2,100 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 40 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+2,000 points
Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
~6 hrs 25 mins