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Expand Agentforce Service with Digital Engagement
Trail

Expand Agentforce Service with Digital Engagement

Engage with customers on their favorite communication platforms.

Start
This Trail may include content that is only available in English. Learn More
+1,000 points
Foundational
Customer Service Professional
~2 hrs

Expand Agentforce Service with Digital Engagement

+1,000 Points
~2 hrs • 4 Steps
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WhatsApp for Agentforce Service

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

+400 Points
~1 hr
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Partner Contact Center

Add phone support to deliver top-notch service backed by a third-party telephony provider.

+200 Points
~10 mins
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Partner Contact Center Setup: Quick Look

Learn best practices for quickly implementing Partner Contact Center.

+100 Points
~20 mins
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Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

Products

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.