Expand Agentforce Service with Digital Engagement
Engage with customers on their favorite communication platforms.
+3,000 points
Intermediate
Customer Service Professional
~3 hrs 35 mins
Expand Agentforce Service with Digital Engagement
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Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.
+400 Points
~1 hr
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Add phone support to deliver top-notch service backed by a third-party telephony provider.
+200 Points
~10 mins
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Learn best practices for quickly implementing Partner Contact Center.
+100 Points
~20 mins
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Learn how to make customer service smarter and easier with chatbots.
+300 Points
~30 mins
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Gather insights from customers or employees with surveys.
+2,000 Points
~1 hr 35 mins
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