+8,600 points
Trail
Expand Service Cloud with Digital Engagement
Engage with customers on their favorite communication platforms.
~10 hrs 30 mins
+300 points
~45 mins
hideHide 3 Units
+200 points
Module
Service Cloud Voice
Add advanced phone support to your service console to deliver top-notch customer service.
~20 mins
showShow 2 Units
+100 points
Module
Service Cloud Voice Setup: Quick Look
Learn best practices for quickly implementing Service Cloud Voice.
~20 mins
showShow 1 Units
+1,100 points
Module
Call Center Integration for Lightning Experience
Take customer calls by integrating your phone channel and service console.
~35 mins
showShow 3 Units
+300 points
~40 mins
showShow 3 Units
+400 points
~40 mins
showShow 4 Units
+300 points
~35 mins
showShow 3 Units
+1,600 points
Module
Web Chat Basics
Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.
~1 hr 20 mins
showShow 4 Units
+300 points
~40 mins
showShow 3 Units
+1,700 points
Module
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 hr 45 mins
showShow 5 Units
+300 points
Module
Embedded Service SDK for Mobile Apps
Extend your native Android or iOS app to include features like knowledge, case management, and chat.
~1 hr 15 mins
showShow 3 Units
+2,000 points
~1 hr 35 mins
showShow 4 Units
~10 hrs 30 mins