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Expand Agentforce Service with Digital Engagement
Trail

Expand Agentforce Service with Digital Engagement

Engage with customers on their favorite communication platforms.

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This Trail may include content that is only available in English. Learn More
+3,100 points
Foundational
Customer Service Professional
~3 hrs 40 mins

Expand Agentforce Service with Digital Engagement

+3,100 Points
~3 hrs 40 mins • 5 Steps
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WhatsApp for Agentforce Service

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

+400 Points
~1 hr
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Partner Contact Center

Add phone support to deliver top-notch service backed by a third-party telephony provider.

+200 Points
~10 mins
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Partner Contact Center Setup: Quick Look

Learn best practices for quickly implementing Partner Contact Center.

+100 Points
~20 mins
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Omni-Channel

Route work to the right agent for the job and get a complete view of your contact center.

+2,100 Points
~1 hr 40 mins
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Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins

Skills you will gain

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Skills

Products

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