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Expand Service Cloud with Digital Engagement
Trail

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

Start
+3,000 points
Intermediate
Customer Service Professional
~3 hrs 35 mins
+3,000 points
Intermediate
Customer Service Professional
~3 hrs 35 mins
+400 points
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WhatsApp for Agentforce Service

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

~1 hr
+200 points
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Salesforce Voice

Add phone support to deliver top-notch service backed by a third-party telephony provider.

~10 mins
+100 points
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Salesforce Voice Setup: Quick Look

Learn best practices for quickly implementing Salesforce Voice with Telephony Providers.

~20 mins
+300 points
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Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+2,000 points
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Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
~3 hrs 35 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • System Design and Implementation
  • Account Management
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  • Process Improvement and Optimization
  • Research and Discovery
  • Automation
  • System Design and Implementation
  • Account Management
  • Customer Service
  • Technical Support and Services
  • Business Intelligence
  • Business Solutions
  • Programming Languages
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Products

  • Einstein
  • Agentforce Service
  • Agentforce 360 Platform

Industries

  • Retail and Consumer Goods
  • Travel, Transportation, and Hospitality
  • Communications and Media

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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