•
Start tracking your progress
Trailhead Home
Trailhead Home
+8,500 points
Trail

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

~10 hrs 10 mins
+300 points
Module

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~45 mins
+200 points
Module

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~20 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+300 points
Module

Social Customer Service

Support customers on their favorite social media platforms.

~40 mins
+300 points
Module

Outbound Messaging for Service

Deliver proactive service to customers over messaging apps.

~35 mins
+1,600 points
Module

Web Chat Basics

Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.

~1 hr 20 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins
+1,700 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 45 mins
+300 points
Module

Embedded Service SDK for Mobile Apps

Extend your native Android or iOS app to include features like knowledge, case management, and chat.

~1 hr 15 mins
+2,000 points
Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
~10 hrs 10 mins