We can’t find the new comment on the open case. Be sure to use your unique verification code with the agent and have the agent add the comment to the open case.
#Trailhead Challenges #AgentblazerLegend2026
I follow all the steps and even change the original email to mines to advance with the wrong xxxx verf code but at the end with all the IA chat steps correct i got this answer at the verify step to advance , anyone knows what more i need to do?
Same for me also, been trying all day.
From reading other answers on another posts
Resolution:
Locate the Contact will.johnson@run.com
Change the email from will.johnson@run.com to your own email address
Continue with the chatbot steps to authenticate, but check your email for the code
Enter the code
Continue with the steps
Then, when you try to update the case it says "Adding comments to cases is not supported at the moment"
Navigate to the case and in the Internal Comments section on the Details, enter "Add a comment to this case: Please email the contact owner an update on this case."
Save case
Validate the badge.
Frustrating challenge with a flawed environment!