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* MC Account Engagement (fka Pardot) *

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Greetings,  

 

How can i create a process (simple as possible) to allow sales users to upload a contract to an opportunity? I know there is an attachment object, however i cannot incorporate whether the contract was uploaded or not to a validation rule on the opportunity that says "you cannot move this to closed won if there is no related contract created". This is my biggest issue.  

 

Is a form of screenflow the only option? 

 

Thanks! 

 

@Who owes me a beer?!? @Admin Group, Dallas, US @* MC Account Engagement (fka Pardot) * @Salesforce Flow Automation @Trailblazer Community Cove @Salesforce.org System Administrators

9 Antworten
  1. 15. Mai, 18:17

    If the files are attached to the Opp via the Chatter Feed on the Opportunity Page Layout, in your Flow Trigger you should be able to look at File attributes like File Type: pdf, Word, Excel, and Name to weed out false records

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We are currently using MCAE (Pardot) and Salesforce CRM for email communications. Our concern is how to leverage Salesforce Analytics Studio reports to display click‑through details.   

Is there a way to pull click‑through data from emails sent via MCAE (Pardot) into Analytics Studio reports?   If this is not directly available, what methods can be used to send click data for display in Salesforce reports?

Alternatively, is there an option to download click details through the SMTP server method?   

@* MC Account Engagement (fka Pardot) * 

1 Antwort
  1. 15. Mai, 13:44

    Following up the above , 

    We can fetch the click details through MCAE API connection and download that report through SFTP server. 

     

    For the above statement we definitly need any middleware to implement the API query and see the results. 

     

    Is there any supported document to display the API query by using any middleware for implementation? 

     

    any one having similar use cases or any custom integration for the same? if you have any can you please share for exploration. 

     

     

    Is there any 

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Hello! I'm using Zapier to pass paid ad leads from FB/LI to MCAE (Pardot). I'm using an engagement studio and have a rule to sync to a user so the prospect will be assigned and sync with Salesforce, however I'm noticing that the source campaign is incorrect. I've looked everywhere to figure out where this incorrect source campaign is coming from but have had no luck. Any help is appreciated!    @* MC Account Engagement (fka Pardot) * 

2 Antworten
  1. Gestern 16:11

    Part of this depends on how you are passing the record via Zapier. If you are using a form handler (my recommended method, rationale and details here) the campaign of the handler becomes the source campaign of the record you submit to it (with caveats, see the end comment).  If not, and you are using the send to "Pardot" zap module, then likely it's using the default campaign of your tracker domain, which is set under Settings | Domain Management  in the tracker domain section. Click your primary tracker domain's url and you'll get a summary of the details, including it's default campaign.   Caveats: In either case, if the person already existed in your system, the origin campaign is not changed. Also, if that person has ever visited your website and you are running a tracking code, and they have a visitor cookie set, then possibly they will also get your default campaign (which is associated with the tracker code) instead of the one on the handler.  Possibly that won't happen because Zapier's submission isn't the same as the user's browser, the source campaign thing can be funky.  

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Hello, 

 

This is a longstanding issue for us. At the prospect level, we’d prefer not to rely on open and click reports within Account Engagement. Instead, we’d like to report on this data in Salesforce or CRM Analytics.

We have enabled the B2B Marketing Analytics app in CRM Analytics and also activated the Prospect and Activity datasets. However, this setup does not provide the level of detail we need—specifically, identifying which prospects clicked on which links (including the URL). Currently, we only see aggregate click data per email.

Could you please advise how we can build a more detailed report that shows exactly who clicked which link within each email?

6 Antworten
  1. Gestern 13:57

    @Arash Rahnamaee

    It does work with Pardot and any Marketing Cloud solution. It even works with other email marketing and marketing automation systems. 

     

    For your use case, it brings

    any engagement data into Sales Cloud and allows you to report on it with Salesforce native reporting to see which emails work (see page here). You can also dig in and see exactly who clicked which email, on a person-level. On an account level in Salesforce, you can see which accounts have clicked on what campaigns, emails or channels and more, and then see which buyers inside the account have clicked.

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I am logged into Salesforce as Admin. Salesforce is working fine without any accessibility issue. However, when I switch from Salesforce to Account Engagement, the screen doesn't load (screenshot attached). Funny part is, couple of solutions suggested on Salesforce website ask you to do some changes/checks in Account Engagement. How can one do that when AE is not loading at all?

 

(Have tried incognito window/clearing the cache/switching from chrome to firefox/removing all chrome extensions)

 Account Engagement screen doesn't load

7 Antworten
  1. 13. Mai, 16:22

    In case this happens to anyone else - I was looking at our Health Check so I enabled a Session Setting "Lock sessions to the IP address from which they originated" and this caused Pardot not to load for users who previously had access. Disabling this setting seems to have fixed the problem. I'm not entirely sure how they are connected but for now it's working for us. 

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 Hello! I'm using Zapier to pass paid ad leads from FB/LI to MCAE (Pardot). I'm using an engagement studio and have a rule to sync to a user so the prospect will be assigned and sync with Salesforce, however I'm noticing that the source campaign is incorrect. I've looked everywhere to figure out where this incorrect source campaign is coming from but have had no luck. Any help is appreciated!  

1 Antwort
  1. 13. Mai, 03:59

    Account Engagement Settings: edit the Salesforce connector & it's there.

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Hello, 

 

I am running multiple engagement studio drip campaigns using multiple different email templates. I am looking for a way to report on individuals who open/click multiple emails within a given campaign. I would also like to have the timestamp for when an individual opens/clicks to monitor bot activity. Ideally, looking for prospects who opened an email > 2 minutes after delivery. 

 

The way I have been doing this is exporting the open report, clicks report, and sent report from the individual email template report. This can be very time-consuming when dealing with 50+ email templates. 

 

Any thoughts on a simpler way to achieve this?  

 

Thank you for your feedback, 

Jack

2 Antworten
  1. 12. Mai, 14:29

    Hi Mradul, 

     

    My objective is both, If I could get a report on those who clicked on or opened multiple email templates throughout a campaign after 5 minutes of the email being delivered is my ideal goal here.

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I've been trying to use CMS content with Landing Pages in Marketing Cloud, but I can't seem to quite put it together.  I can/can't:

  • Get CMS content to show up on an Email template if i use the new template builder
  • Get a landing page created in MCAE and access it's link, but I can't get images to show up there
  • Get CMS content to show up on a "landing page" if I go into hte CMS workspace and make a landing page from there/ but I can't figure out how to get the link

I found this article, but I couldn't follow the steps enough to get it to work.   

https://help.salesforce.com/s/articleView?id=001731527&type=1

 

 

Has anyone successfully put images from their CMS on a Marketing Cloud OR CMS Landing page and then generated a working vanity url for it?  That they could then use in Marketing Cloud?  Is this... just not a thing?

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2 Antworten
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