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Grow Your Career as a Customer Service Agent
Trail

Grow Your Career as a Customer Service Agent

Get skills to advance your career and tools to help you handle difficult cases.

Start
+500 points
Foundational
Customer Service Professional
~35 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Applications of AI
  • Artificial Intelligence
  • Communication
  • Customer Service
  • Business Solutions

Products

  • Service Cloud
+500 points
Foundational
Customer Service Professional
~35 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~15 mins
+300 points
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

~20 mins
~35 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.