Design and Implement AI Agents with Agentforce

Learn how to set up and use AI agents.

Learn more about agents and how they compare to Einstein Bots.

Explore agent types and default templates for specific clouds.

Learn how Agentforce uses safeguards and responsible AI principles to create ethical AI.

Learn best practices for planning an effective, trusted AI agent.

Create and customize an agent using Agentforce Builder.

Explore grounding to implement a strategy to connect your agents to trusted data sources.

Enrich agents with unstructured data for more relevant and context-rich AI responses.

Customize your agent so that it fits your company’s use cases.

Create a service agent to assist with recommendations and bookings.

Learn how you customize agents with prompts, flows, and Apex.

Create a custom agent to respond to and resolve customer issues.

Create agent-ready flows and configure agents to make the most of those flows.

Create custom AI agents using agent actions and Apex.

Build powerful applications for your business with Agentforce and Einstein Generative AI developer features.

Solve common agent issues.

Discover Agentforce tools, considerations, and strategies for testing your agents.

Test your AI agents using a batch testing workflow in Agentforce Testing Center.

Build trust in your Agentforce agents with the Agentforce Testing Center.

Learn about the process of deploying AI agents to your employees and customers.

Connect your agent to multiple channels, and meet your customers and employees where they spend the most time.

Discover tools to monitor agents, then use that data to improve their performance.

Store generative AI audit and feedback data in Data Cloud and enhance Agentforce with feedback analytics.

Continue your AI learning journey by earning Agentblazer Champion, Innovator, and Legend status!

Skill up on AI, discuss best practices, gain access to product experts, showcase your expertise, and supercharge your career.