Get Started with Artificial Intelligence Basics
Learn the basics of AI and the tech behind its amazing capabilities.
Discover the capabilities of generative AI and the technology that powers it.
Learn how AI enables computers to interpret and generate natural human language.
Learn about large language models (LLMs) and how Salesforce uses them.
Build trust between humans and agents with responsible AI principles that guide design, development, and use of AI.
Explore Salesforce AI
Learn the importance of data and ethics to prep for the AI innovations shaping our future.
Discover how Data + AI + CRM work together to supercharge your business.
Write prompts effectively to get the most out of generative AI.
Learn how to create prompt templates and use them in your orgs.
Learn how the Einstein Trust Layer protects your generative AI data.
Discover the transformative power and business impact of autonomous agents.
Meet Agentforce
Learn how Agentforce gets work done and what jobs Agentforce can perform.
Tour Agent Builder's intuitive features that make it easy to create and customize agents.
Help customers with next-gen AI agents that offer autonomous, natural responses.
Learn how Agentforce can help sales reps nurture leads and close deals.
Get Hands On with Agentforce
Skill up on AI, discuss best practices, gain access to product experts, showcase your expertise, and supercharge your career.
Create a service agent to assist with recommendations and bookings.
Combine harmonized data and generative AI to create powerful interactions and automations.
About this Trail
Confidently explain Agentforce concepts and its business impact, gain foundational knowledge, and build an agent. In this trail, you will gain skills in artificial intelligence, automation, data management, productivity, data governance and ethics, and more.
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