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Become an Agentblazer Champion
Trail

Become an Agentblazer Champion

Explore core AI concepts and build a basic agent for key tasks.

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Explore the Agentblazer Series

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • AI Development
  • Artificial Intelligence
  • Computer Science
  • Automation
  • Sales Management
  • Show More
  • AI Development
  • Artificial Intelligence
  • Computer Science
  • Automation
  • Sales Management
  • Data Management
  • AI Analytics
  • Data Governance and Ethics
  • AI Ethics and Trust
  • Customer Service
  • Productivity
  • Prospecting and Qualification
  • AI Agents
  • Business Intelligence
  • Show Less

Products

  • Einstein
  • Service Cloud
  • Marketing Cloud Engagement
  • Sales Cloud
  • Agent Builder
  • Show More
  • Einstein
  • Service Cloud
  • Marketing Cloud Engagement
  • Sales Cloud
  • Agent Builder
  • Salesforce Platform
  • Agentforce
  • Prompt Builder
  • Show Less

Industries

  • Retail and Consumer Goods
  • Healthcare and Life Sciences
  • Financial Services
This Trail may include content that is only available in English. Learn More
+4,000 points
Foundational
Administrator
6 hrs 33 mins

Get Started with Artificial Intelligence Basics

Module

Learn the basics of AI and the tech behind its amazing capabilities.

+300 Points
~30 mins
Module

Discover the capabilities of generative AI and the technology that powers it.

+200 Points
~20 mins
Module

Learn how AI enables computers to interpret and generate natural human language.

+200 Points
~20 mins
Module

Learn about large language models (LLMs) and how Salesforce uses them.

+200 Points
~15 mins
Link

Build trust between humans and agents with responsible AI principles that guide design, development, and use of AI.

~5 mins •
Mark as Complete

Explore Salesforce AI

Module

Learn the importance of data and ethics to prep for the AI innovations shaping our future.

+400 Points
~35 mins
Module

Discover how Data + AI + CRM work together to supercharge your business.

+100 Points
~15 mins
Module

Write prompts effectively to get the most out of generative AI.

+300 Points
~25 mins
Module

Learn how to create prompt templates and use them in your orgs.

+400 Points
~35 mins
Module

Learn how the Einstein Trust Layer protects your generative AI data.

+300 Points
~30 mins
Module

Discover the transformative power and business impact of autonomous agents.

+300 Points
~25 mins

Meet Agentforce

Module

Learn how Agentforce gets work done and what jobs Agentforce can perform.

+100 Points
~10 mins
Module

Tour Agent Builder's intuitive features that make it easy to create and customize agents.

+100 Points
~10 mins
Module

Help customers with next-gen AI agents that offer autonomous, natural responses.

+100 Points
~5 mins
Module

Learn how Agentforce can help sales reps nurture leads and close deals.

+100 Points
~5 mins

Get Hands On with Agentforce

Link

Skill up on AI, discuss best practices, gain access to product experts, showcase your expertise, and supercharge your career.

~3 mins •
Mark as Complete
Project

Create a service agent to assist with recommendations and bookings.

+500 Points
~30 mins
Project

Combine harmonized data and generative AI to create powerful interactions and automations.

+400 Points
~1 hr 15 mins

About this Trail

Confidently explain Agentforce concepts and its business impact, gain foundational knowledge, and build an agent. In this trail, you will gain skills in artificial intelligence, automation, data management, productivity, data governance and ethics, and more.

trail completed

Congratulations, you're an Agentblazer Champion!

This milestone recognizes that you learned foundational AI concepts and gained hands-on Agentforce experience on Trailhead.