Skip to main content Register now for TDX! Join the must-attend event to experience what’s next and learn how to build it.
Agentforce Commerce: Sell Everywhere, Anytime
Trail

Agentforce Commerce: Sell Everywhere, Anytime

Optimize the buying and selling experience for your customers across all channels.

Start

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Configuration Management
  • Specialized Sales
  • Promotions and Campaigns
  • Process Improvement and Optimization
  • Business Strategy
  • Show More
  • Configuration Management
  • Specialized Sales
  • Promotions and Campaigns
  • Process Improvement and Optimization
  • Business Strategy
  • Business Solutions
  • System Design and Implementation
  • eCommerce
  • Automation
  • Business Intelligence
  • Digital Marketing
  • General Sales Practices
  • Data Analysis
  • App and Web Design
  • App Development and Engineering Practices
  • Application Programming Interface
  • Business Operations
  • Customer Communication
  • Artificial Intelligence
  • Customer Service
  • AI Agents
  • Business-to-Business (B2B) Sales
  • Show Less

Products

  • B2C Commerce
  • Payments
  • Agentforce Commerce
  • CRM Analytics
  • Order Management
  • Show More
  • B2C Commerce
  • Payments
  • Agentforce Commerce
  • CRM Analytics
  • Order Management
  • Agentforce Service
  • Agentforce Sales
  • Agentforce Consumer Goods
  • Agentforce Marketing
  • Data 360
  • Agentforce
  • Show Less

Industries

  • Retail and Consumer Goods
This Trail may include content that is only available in English. Learn More
+4,400 points
Advanced
Administrator
~11 hrs 35 mins

Commerce Foundations

Link

Learn how to grow revenue everywhere with Commerce Cloud.

~3 mins •
Mark as Complete
Article

Learn about B2B Commerce terms and concepts, personas, and licenses.

~5 mins •
Mark as Complete
Badge

Lower costs and personalize shopper journeys with unified data and AI agents.

+300 Points
~25 mins
Community

Connect with fellow Trailblazers around the world.

~5 mins •
Mark as Complete

Getting Started with B2C Commerce

Article

Get familiar with the resources and processing for your ecommerce sites.

~5 mins •
Mark as Complete
Article

Learn about the B2C Commerce API (SCAPI), a collection of RESTful APIs, for interacting with B2C Commerce instances.

~10 mins •
Mark as Complete
Badge

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

+300 Points
~25 mins
Badge

Configure product listings, make them easy to find, and give shoppers discounts they love.

+300 Points
~30 mins

Key Commerce Capabilities

Badge

Configure B2C Commerce storefront search to help shoppers find the products they want.

+400 Points
~1 hr 15 mins
Badge

Plan and configure campaigns and promotions for your B2C Commerce storefront.

+500 Points
~1 hr 30 mins
Badge

Plan your deployment of Einstein for Salesforce B2C Commerce.

+500 Points
~55 mins
Badge

Evaluate the performance of your on-site search strategy with On-Site Search dashboards.

+200 Points
~25 mins
Link

Evaluate the performance of your on-site search strategy with On-Site Search dashboards.

~10 mins •
Mark as Complete

Cross-Cloud Integration

Link

Learn how unified commerce combines all sales channels, like online, in-store, and mobile, to give customers a smooth shopping experience.

~15 mins •
Mark as Complete
Badge

Unify Marketing Cloud with Commerce Cloud to improve customer engagement.

+200 Points
~20 mins
Badge

Discover the benefits of unifying Service Cloud, Commerce Cloud, and Order Management.

+200 Points
~20 mins
Badge

Unify Sales Cloud and Commerce Cloud to increase sales productivity.

+200 Points
~15 mins

Order Management and Operations

Badge

Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

+600 Points
~1 hr 10 mins
Badge

Integrate payments processing and boost conversion rates with Salesforce Payments.

+100 Points
~5 mins
Badge

Direct customers to a branded, mobile-responsive web page with Salesforce Pay Now.

+100 Points
~10 mins
Link

Learn best practices for designing your Industries Order Management setup or troubleshooting.

~10 mins •
Mark as Complete

Modern Commerce Innovation

Video

Discover how agentic unified commerece connects ecommerce, stores, and OMS to drive conversion, reduce costs, and deliver faster time to value across both B2B and B2C.

~2 mins •
Mark as Complete
Link

Insights and trends from 2,700 B2B and B2C commerce leaders and 1.5 billion customers worldwide.

~20 mins •
Mark as Complete
Badge

Explore how the PWA Kit and Managed Runtime speed up headless app development.

+100 Points
~5 mins
Badge

Learn how to personalize the shopper experience with Data 360.

+100 Points
~5 mins
Badge

Increase sales by giving your customers personalized recommendations as they shop.

+300 Points
~2 hrs 15 mins

Discover More