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Agentforce Commerce: Sell Everywhere, Anytime
Trail

Agentforce Commerce: Sell Everywhere, Anytime

Optimize the buying and selling experience for your customers across all channels.

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This Trail may include content that is only available in English. Learn More
+4,500 points
Advanced
Administrator
~11 hrs 40 mins

Commerce Foundations

Link

Learn how to grow revenue everywhere with Commerce Cloud.

~3 mins •
Mark as Complete
Article

Learn about B2B Commerce terms and concepts, personas, and licenses.

~5 mins •
Mark as Complete
Badge

Lower costs and personalize shopper journeys with unified data and AI agents.

+300 Points
~25 mins
Community

Connect with fellow Trailblazers around the world.

~5 mins •
Mark as Complete

Getting Started with B2C Commerce

Article

Get familiar with the resources and processing for your ecommerce sites.

~5 mins •
Mark as Complete
Article

Learn about the B2C Commerce API (SCAPI), a collection of RESTful APIs, for interacting with B2C Commerce instances.

~10 mins •
Mark as Complete
Badge

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

+300 Points
~25 mins
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Configure a B2C storefront, optimize search, and launch promotions to drive conversions.

+400 Points
~35 mins

Key Commerce Capabilities

Badge

Configure B2C Commerce storefront search to help shoppers find the products they want.

+400 Points
~1 hr 15 mins
Badge

Plan and configure campaigns and promotions for your B2C Commerce storefront.

+500 Points
~1 hr 30 mins
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Plan your deployment of Einstein for Salesforce B2C Commerce.

+500 Points
~55 mins
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Evaluate the performance of your on-site search strategy with On-Site Search dashboards.

+200 Points
~25 mins
Link

Evaluate the performance of your on-site search strategy with On-Site Search dashboards.

~10 mins •
Mark as Complete

Cross-Cloud Integration

Link

Learn how unified commerce combines all sales channels, like online, in-store, and mobile, to give customers a smooth shopping experience.

~15 mins •
Mark as Complete
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Unify Agentforce Marketing with Agentforce Commerce to improve customer engagement.

+200 Points
~20 mins
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Discover the benefits of unifying Agentforce Service and Agentforce Commerce.

+200 Points
~20 mins
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Unify Agentforce Sales and Agentforce Commerce to increase sales productivity.

+200 Points
~15 mins

Order Management and Operations

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Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

+600 Points
~1 hr 10 mins
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Integrate payments processing and boost conversion rates with Salesforce Payments.

+100 Points
~5 mins
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Direct customers to a branded, mobile-responsive web page with Salesforce Pay Now.

+100 Points
~10 mins
Link

Learn best practices for designing your Industries Order Management setup or troubleshooting.

~10 mins •
Mark as Complete

Modern Commerce Innovation

Video

Discover how agentic unified commerece connects ecommerce, stores, and OMS to drive conversion, reduce costs, and deliver faster time to value across both B2B and B2C.

~2 mins •
Mark as Complete
Link

Insights and trends from 2,700 B2B and B2C commerce leaders and 1.5 billion customers worldwide.

~20 mins •
Mark as Complete
Badge

Explore how the PWA Kit and Managed Runtime speed up headless app development.

+100 Points
~5 mins
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Learn how to personalize the shopper experience with Data 360.

+100 Points
~5 mins
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Increase sales by giving your customers personalized recommendations as they shop.

+300 Points
~2 hrs 15 mins

Skills you will gain

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Skills

  • Business Strategy
  • Business Solutions
  • System Design and Implementation
  • Specialized Sales
  • Automation
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  • Business Strategy
  • Business Solutions
  • System Design and Implementation
  • Specialized Sales
  • Automation
  • Business Intelligence
  • Digital Marketing
  • Artificial Intelligence
  • Customer Service
  • AI Agents
  • Customer Communication
  • App and Web Design
  • App Development and Engineering Practices
  • Application Programming Interface
  • Configuration Management
  • Promotions and Campaigns
  • General Sales Practices
  • Process Improvement and Optimization
  • Data Analysis
  • Business Operations
  • Business-to-Business (B2B) Sales
  • eCommerce
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Products

  • Agentforce Commerce
  • B2C Commerce
  • CRM Analytics
  • Agentforce Service
  • Agentforce Sales
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  • Agentforce Commerce
  • B2C Commerce
  • CRM Analytics
  • Agentforce Service
  • Agentforce Sales
  • Agentforce Consumer Goods
  • Agentforce
  • Agentforce Marketing
  • Data 360
  • Payments
  • Order Management
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Industries

  • Retail and Consumer Goods

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