See What’s New: Agentforce Automotive, Common Layer, Communications
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the latest features and enhancements for Agentforce Automotive, Common Layer, and Communications.
Agentforce Automotive
Funding Analyst Workbench
Streamline the funding process with a workbench that enables analysts to review contracts and process payments efficiently.
Inventory Status and Allocation
Gain granular, real-time control by adding inventory statuses (Damaged, Allocated, Available) and allocation capabilities to manage optimal product availability.
Labor Cost and Timesheet Optimization
Maximize workforce profitability by implementing technician timesheets and supporting supervisor bulk updates and labor union compliance checks.
Common Layer
Omnistudio Enhancements
Reduce package-to-core runtime migration efforts with the enhanced migration tool, featuring Assess and Migration modes to support a diverse range of use cases.
Business Rules Engine Enhancements
Easily execute large, complex expression sets with high performance and scalability. Simplify rule design with advanced cell-level operators, enabling complex conditions in a single Decision Table.
Data Processing Engine Enhancements
Improve Data Processing Engine (DPE) definition creation and validation with Data Preview for instant feedback and faster debugging. Enhance resolution time for DPE job failures with the Analysis Tab, offering more explicit error messages and actionable guidance.
Agentforce Communications
Guided Selling
Empower employees with AI-driven recommendations to instantly generate upsell and cross-sell quotes on-site. Turn every service interaction into a revenue opportunity and improve customer satisfaction.
Dynamic Revenue Orchestrator for Communications
Visually design and automate complex order-to-cash journeys using reusable, catalog-driven fulfillment plans. Launch new products faster and enhance the customer experience with real-time visibility.
Enterprise Sales Management Enhancements
Enhancements to the Enterprise Sales Management (ESM) experience simplify the move, add, change, or disconnect (MACD) process by retaining the asset price. Additionally, you can now enable multiple users to collaborate on a quote simultaneously.