#Work Queue2 人正在讨论

Within work queue, it used to be possible to delete/mark as read individual items from "my feed". Now, our agents have to open each notification individually to "read" it and remove the notification. 

They get so many per day that it's not possible to go in to each one each time. It seems this changed recently but i see nothing about this anywhere.  

Hi there,

Not sure if I'm missing something obvious, but I can't seem to find how to sort my work queue within High-Velocity Sales by either country or account (Ideally both would be preferrable).

My inability to do this is causing inefficiencies that outweigh the main benefit of HVS which is the structure of outreach activity.

When making phone calls to international prospects I am not able to sort the queue by country/time zone, this means I cannot just get my head down and whizz through a list of available targets at any given time of day.  also if there are multiple targets from the same account within a cadence step, I cannot group these together and approach them strategically.  Creating a dedicated cadence by time zone and account is far too time-consuming..

How do other people manage this, is there a setting that I've overlooked?

Thanks

#High Velocity Sales  #Work Queue  #Sales Cloud

Two Questions for the group:

1) It appears there is a 20 Sales Cadence Limit when a User is looking at their Work Queue. Is that something that can be changed to include more Sales Cadences?

2) Is there a way to update the Filters within the Work Queue and then Save those Filter adjustments? Our Users are having to apply new Filters each time they login.

Thank you all in advance!