AdminHero.com Community

Hello Admin Heroes! I haven't put out any new content on Admin Hero in years, but I was recently on The CRM Success Show podcast and the episode dropped yesterday so I figured I would share. We covered the following topics: 

• My Salesforce career including time consulting at ShellBlack and moving back to the "client side" with Pushpay.
• Modernizing a Salesforce org and managing business priorities.
• Inheriting a Team.
• Agentforce use case and how we focus on the "human touch" with AI.

You can find the episode here if you're interested! Enjoy! https://www.crmsuccess.show/2393017/episodes/18705609-33-brent-downey-pushpay-the-human-touch-and-agentforce

Hi everyone, I’m preparing for my Salesforce Administrator exam but currently cannot afford the exam fee. Does anyone have an unused voucher or know of any programs in South Africa that sponsor certifications? If so please feel  free to email me on shantelsabs@gmail.com

Consultancy Skills All Salesforce Admins Should Master

Join me and @Heather Black on Tuesday, May 19, 2020 from 11am-12pm Eastern

Join the session to learn the softer skills beyond tech skills required to manage Salesforce projects.

An internal admin should understand and apply Business Analysis, Change Management and Project Management skills in their role. They are effectively a consultant with their employer as their client.

Join the session to find solutions to some of your possible nightmares – poor executive sponsorship leads to low user adoption. Find out how to shift this narrative by upskilling in these areas.

Leave the session as a more confident salesforce admin with some new consultancy tools and skills to apply in practice.

Consultancy Skills All Salesforce Admins Should Master

🚀 The TrailblazerDX 2025 Call for Participation is open! 🌟

This is your chance to share expertise, showcase your solutions, and connect with the community. Whether it's a breakout, theater, or community campfire session, bring your unique insights on Agentforce, Data Cloud, or other Salesforce innovations. Don’t miss the chance to make an impact—submit your ideas by November 22! 📅 

Check out the details here: TrailblazerDX 2025 Call for Participation

What is the best way to report on which users have the Service Cloud User box checked on their user record? That field isn't available in any of my reports or in user list views. I also tried using Data Loader and the field isn't there.

@* Salesforce Administrators * @AdminHero.com Community

Join me at Dreamforce as we dive into the strategic shift happening in Salesforce Admin roles! We're aligning with industry standards and elevating technical expertise to keep up with the growing demands of AI-driven enterprises. Let’s future-proof our skillsets and stay ahead of the curve. See you there!