I just set up my omnichannel and my chat is set up already but the "Available Chat" option is not available on omnichannel. How do I make Available Chats accessible on omnichannel?
#Trailhead Challenges #Trailhead #Omni Channel #Omni-Channel #OmniChannel Skills #Salesforce #Sales Cloud #Salesforce Developer #Service Cloud #CRM Configuration
3 个回答
@Michael Ngugi can you check the "Available Chat" status added to the Presence Status at Agent Profile Level?
