Hello Trailblazers, I am a part of Revenue Operations and we receive a lot of requests to reopen closed lost or dropped opportunities.
Background: Several prospects tell us that they do not have budget or xyz reason and the opp gets closed. A good number of times they get back to us and want to start the conversation again
- Our BDR/Sales team want us to revive the closed opportunity.
- Strategy team suggests us to create new opportunity if the opp is in prior quarters.
From a BDR/Sales standpoint, recreating all the historical facts is time confusion and most importantly several critical information can be lost.
From a Strategy standpoint, they do not suggest us to reopen opps from prior quarters as several metrics get affects.
Based on my research and talking to a few peers from other organisations, it is recommended that we revive opportunities and the Strategy to maintain a quarterly snapshot of data and perform calculations based on snapshot data and not using live Salesforce report.
Please share your thoughts as I need to take a decision on how to proceed. Thanks. #Data Management #Salesforce Field Service #Trailhead Challenges
