Salesforce Certified AI Associate Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
AI Fundamentals
Exam Weight 17%
Artificial Intelligence Fundamentals
Learn the basics of AI and the tech behind its amazing capabilities.
Artificial Intelligence for Customer Service
See how artificial intelligence is changing customer service, from chatbots to analytics.
Generative AI Basics
Discover the capabilities of generative AI and the technology that powers it.
Generative AI vs. Predictive AI
Examine generative AI and predictive AI, lay out their use cases, and compare the them both.
Natural Language Processing Basics
Learn how AI enables computers to interpret and generate natural human language.
AI Capabilities in CRM
Exam Weight 8%
Get Smart with Salesforce Einstein
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
Gain Insight and Improve Outcomes with Einstein Discovery
Find out how Einstein Discovery lets you tap into the power of data science.
Ethical Considerations of AI
Exam Weight 39%
Meet Salesforce's Trusted AI Principles
Learn about the principles that guide the development, deployment, and use of AI.
Generative AI: 5 Guidelines for Responsible Development
Explore the guidelines focused on the responsible development and implementation of generative AI.
AI Ethics Maturity Model
Discover how to earn your customers’ trust in AI while avoiding both brand and legal risk.
Ethical Data Use in Personalization
Apply ethical use best practices to deliver responsible personalization solutions.
Get to Know Relationship Design
Learn relationship design fundamentals and how they help you connect better with customers and communities.
Learn Privacy and Data Protection Law
Learn about laws and regulations for collecting personal data, using it, and protecting privacy.
Data for AI
Exam Weight 36%
Data Analytics Fundamentals
Learn the data analytics types and how they’re applied to common use cases.
Data Quality
Discover strategies for assessing and improving the quality of your data in Salesforce.
Salesforce Data Cloud: Quick Look
Discover Data Cloud, the real-time platform for customer magic.
Data Management Best Practice Guide
Discover how to take control of your data and help your team achieve their goals.
Determine Data Requirements
Learn about data requirements, considerations, and best practices for utilizing Einstein Discovery.
Data Quality Dimensions Cheat Sheet
Learn about data quality dimensions, allowing you to ensure that your data is fit for purpose.
Additional Preparation
Additional resources to help prepare you for certification.
Cert Prep: Salesforce AI Associate
Use quiz questions and interactive flashcards to study for the AI Associate certification.
