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Empower Managers and Agents with Service Cloud
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

Start
+500 points
Foundational
Business Analyst
~35 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Artificial Intelligence
  • Customer Service
  • AI Agents

Products

  • Agentforce Commerce
  • Agentforce Service
  • Agentforce
+500 points
Foundational
Business Analyst
~35 mins
+300 points
Badge

Agentforce Service Basics

Unify the work of human and AI agents to deliver intelligent, omni-channel service.

~15 mins
+200 points
Badge

Improved Service with Agentforce Commerce and Agentforce Service Integration

Discover the benefits of unifying Service Cloud, Commerce Cloud, and Order Management.

~20 mins
~35 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

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