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Empower Managers and Agents with Service Cloud
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

Start
+400 points
Beginner
Customer Service Professional
~25 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Process Improvement and Optimization
  • Motivating and Empowering
  • Quality Assurance and Control
  • Customer Service

Products

  • Service Cloud
+400 points
Beginner
Customer Service Professional
~25 mins
+400 points
Module

Service Cloud Basics

Supercharge your agents with omni-channel tools and an intelligent service platform.

~25 mins
~25 mins