Today I have facing an issue, In my project we have some developer sandboxes. After sandbox refresh action completed, Currently we are unable to verify the email for the non admin users (users whom are not mentioned in the public group which can mentioned during sandbox refresh process). Means, Once sandbox refresh done, We unfreeze the active user and update his original email and that user have received the verification email with verification link. But during clicking the verification link, it's required login to confirm the email address.
But you know, That user doesn't able to login into salesforce because the sandbox just refreshed and user doesn't have the access for the org, We actually ask the user to confirm the email for perform the "password reset" action for that user to enable the access for the org.
So how to by pass this "Login required" behaviour and verify the email link as like previous from the email directly?
Even I have disabled the Permission "
Require identity verification for email address changes" from Identity Verification settings as per Salesforce docs.
But still the behaviour is same, So anyone know how to fix/bypass this?
Any help appriciated.
#Salesforce Admin #Sandboxes #Security #Identity and Access Management #Salesforce
Thanks,
Mohanraj S
We have had luck in resolving this a few ways.
- Selecting the 'Generate new password and notify user immediately' checkbox.
- Generating a temporary verification code and sending to them.
Otherwise you may need to reach out to Salesforce support to get help. There was a bug that says it has been fixed. Users are not able to change and verify their emails in all Orgs after Summer 26 release | Issue Details | Salesforce Help
Either way, it also explains other options that may help unstuck your non admins in a Sandbox.
