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I had an Administrator Certification exam scheduled for last friday, and due to login issues, i could not login. I already opened a case in trailhead support, but my case list is empty. In an response to that case, someone from Support gave a solution that's a voucher to retake the exam. At the time i could take note of that number, and now i cannot see the case, so i can't get that voucher.  I also sent an email trailheadacademy@mail.salesforce.com but didn't get any response. The chat support gets me the error "An unexpected error has occurred." and wont start. Even trying to open a new case, gets stuck in that captcha, and wont change anything if i click it.   Can you help?   

 

#Certifications, #Kryterion Issue

I had an Administrator Certification exam scheduled for last friday, and due to login issues, i could not login. I already opened a case in trailhead support, but my case list is empty.

 

support chat.jpg

4 comentários
  1. 1 de set. de 2022, 00:11

    Hello Luis,

     

    I attempted to research this issue for you. I have (2) options that you can try:

     

    https://trailhead.salesforce.com/help?support=home

    • Click Certification
    • Complete the steps section (1-3) 
    • Then: Submit a Case

    or 

     

    https://kryterion.force.com/support/s/contactsupport?language=en_US&_ga=2.109036609.2140789953.1660311581-537117727.1659029922

     

    I hope this helps

     

    Traci

     

    #Certifications 

    #Kryterion Issue

    #Online Exam Issue With Kryterion

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