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#Service & Support토론 중인 항목 5개

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  1. 9월 8일 오후 4:21

    Hi Sreemanth — this one is almost always the sharing-settings step on the Inventory objects rather than a problem with your Commerce licenses. Things to try, in order: 

     

    1) Set up the Inventory sharing manually instead of using Retry. Click the "Set up manually" link on the Inventory row, then go to Setup → Sharing Settings → Organization-Wide Defaults → Edit. Set Default Internal Access for Location and Location Group

    to Public Read/Write, keep "Grant Access Using Hierarchies" checked, and Save. Sharing recalculation runs asynchronously, so wait for the confirmation email before going back to the assistant. 

     

    2) Don't hit Retry while a sharing recalculation is still running.

    If the assistant tries to change org-wide defaults while another recalculation is in flight, the step fails with exactly that generic "We couldn't set up all of the features" message. Wait until it finishes, then Retry so it can continue to steps 4–6. 

     

    3) Check Setup → Deferred Sharing Maintenance and Setup → Background Jobs.

    If deferred sharing calculation is suspended in the org, the assistant can't update org-wide defaults at all. 

     

    4) Confirm the Inventory objects are actually provisioned.

    Location and Location Group come with Inventory Management / Omnichannel Inventory, and a plain new Developer Edition org isn't always fully provisioned for Commerce. If those objects are missing, spinning up a Commerce-enabled trial org (B2B/B2C Commerce trial signup or Environment Hub) is the fastest route. 

     

    5) Check the running user's permissions.

    Make sure whoever runs the assistant has the Commerce Admin permission set plus Modify All Data / Manage Sharing. 

     

    Once Inventory sharing is set manually, the assistant should treat the step as complete and let you finish the rest. If it still sticks at 3 of 6 after recalculation completes, check the Setup Audit Trail around the failure timestamp and raise a support case — the generic message doesn't tell you which object failed, but Support can see it. 

     

    Hope that helps.

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Hello Trailblazer Community, 

 

I am completely locked out of my Salesforce Developer Edition org. Every time I attempt to log in, I am met with a core system internal server error page. 

 

To make matters worse, I am completely blocked from getting help. When I go to Salesforce Support to open a ticket, there is no manual case creation option available

. The help portal forces me to use the Agentforce agent. Agentforce falsely claims and confirms that it has "submitted a case" for me, but no case number is generated, no confirmation email is sent, and no case is actually created. I am trapped in a loop where I cannot log in and cannot manually contact support. 

 

Could a Salesforce Community Manager or Support Agent please review the backend logs for this platform exception and escalate this to the engineering team? Here is the exact error code from my login screen:

  • Error ID: 1320266164-236886 (-1239726991)

I have already tried clearing my browser cache, utilizing an Incognito window, and testing alternative browsers, but the same server error persists. Any assistance in getting this logged internally would be greatly appreciated! 

 

#TrailblazerCommunity  #Salesforce  #Support Ticket  #Support  #Service & Support  #Developers Edition  #Developer Edition Account

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@Jimy Shah and I are putting together a service & support event this year at Dreamforce, and we would like to know which topics are of the most interest to you. We would appreciate it if you could take a moment, and select your top 4 options on this survey. Thanks!

Top Service & Support Topics Poll

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