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#Help토론 중인 항목 7개

case ##00945710

Please Reschedule Salesforce Certified Associates Exam, Yesterday i am Facing Technical OEM issue .. I’m trying to give my Exam via Mac system but at the time of Launch OEM technical issue come.

And when I tried to give this exam some other system then its give remark “ your assessment must be launched at your schedule testing time, the schedule testing time has now passed. please contact program manager for rescheduling it.

Note – I already register Salesforce Associate Certification exam on last month at 28th Apr 2023. My webassessor assessments exam date was 8th May 2023... 

 

I would need some response from Trailhead on time. I have logged a case ##00945710. Can someone please assist on priority? #Certifications #Platform Developer II #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support @Salesforce Support

답변 6개
  1. 2월 6일 오후 12:00

    Raised the case 469731415 for the same issue. Please help on this matter

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Hello,

i have two questions : 

Which data stream category should be assigned to use the data for time-based operations in segmentation and calculated insights?

A. Transaction B. Individual C. Sales Order D. Engagement In my opinion is D but i read same people says it's A 

The second question is : 

Northern Trail Outfitters (NTD) creates a calculated insight to compute recency, frequency, monetary {RFM) scores on its unified individuals. NTO then creates a segment based on these scores that it activates to a Marketing Cloud activation target.

Which two actions are required when configuring the activation?

Choose 2 answers

A. Add additional attributes.B. Choose a segment.C. Select contact points.D. Add the calculated insight in the activation.

Can you help me please with justification ?

Thanks a lot

답변 3개
  1. 1월 30일 오전 3:04

    Hi @Omar CHAARI

     

    Transaction is incorrect - there are 3 Data Stream category types: Profile, Engagement, and Other. 

     

    The Engagement category is used for any time-based behaviour, such as email opens, purchases, calls, enquiries submitted. Whether the data is transactional or not doesn't matter; data with a timestamp is Engagement data and can be used in segments.

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My Salesforce Certified Administrator exam was scheduled for October 17, 2024. Unfortunately, the exam was unexpectedly suspended during the video, audio, and network checks. I opened a support case regarding this issue, but it was closed with a response stating that an automatic case was created when the exam was suspended, and I was advised not to create a new case.

 

The support team mentioned that resolving this issue would take 30 to 35 days. However, my exam was suspended on October 17, 2024, and today is December 16, 2024. This timeframe has passed without any follow-up. I have also tried to reach out via email but haven't received a response. I created another case to inquire about the status, but I received the same response: that they would provide an update within 30 to 35 business days. 

 

I feel stuck due to this situation and am unable to register for the Sales and Service Cloud Consultant exam. I would appreciate any help in resolving this matter.

 

 Robin Anand (Salesforce)  #Certifications  #Salesforce  #Help #Trailhead Support  #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources @Trailhead Support  #Trailhead @Nikitha Varma @Salesforce Support  @Certification Exam Resources @Ramu Goud Sunkari (Support) @Ravindra Babu Sikhakolli @Praveen Biyani (Support) @Kermit Del Rosario @Bhavin Patel @Andrew Russo @Sathvika Totakura

답변 10개
  1. 1월 4일 오후 12:41

    Next Steps that I would suggest:

     

    1. Follow up with Salesforce Certification Support to escalate the issue.
    2. Recheck your system to ensure it meets the exam requirements.
    3. Consider re-registering for the exam if you cannot get a resolution soon.
    4. If still unresolved, escalate via social media or the Salesforce Community.

    Additional Resources:

    Let me know if you need further help with any of these steps!

     

    Hope that helps Mark as best answer if you find useful.

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No Response Yet From the Trailhead Support

 

I was taking a Salesforce Exam on 30th Nov, but I have contacting support from 2 days to rescheduled my exam due to some urgencies that happened on my side. But no one provided me support yet so far and today is the date of the exam, which I am unable to make , My Trailhead Support Case # 469220279

 

#Trailhead Support  #Certifications  #Trailhead  #Online Exam Issue With Kryterion  #Webassessor Exams

 

#Salesforce  #Help

댓글 3개
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    2024년 12월 1일 오전 10:11

    @Akshay Chopra, Strange, maybe your voucher was on its last possible date (they have an expiration date) and you were unable to postpone because it was the very last day of voucher's life. Eric

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Lack of Support Response for Online Exams

 

I was taking a Sales Cloud Certification Exam, made it through the exam and reviewing my responses when my test was blocked out with no reason provided and I could not re-enter. Reached out to Kyrterion Support and their response was that they are not sure why this happened, but I will need to reach out to Trailhead Support. I opened a case with Trailhead Support but no response back there either for something that is a timely issue, and there isn't a support number to reach out too. Seems like other people are facing the same issue and waiting for days to hear back. Super disappointed that I paid for an exam that I can't even finish and lack of resources to support this.   

 

#Certifications  #Salesforce  #Help #Trailhead Support #Kryterion Online Proctoring #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources@Certification Days @* Trailhead Official * @Trailhead Support

댓글 11개
  1. 2024년 11월 29일 오후 3:33

    I encountered a similar issue with my administrator exam. It was suspended during the video, audio, and network check, and I am unable to reschedule it. I opened a support case regarding this problem, but it was closed with a response stating that when the exam was suspended, a case was automatically created and advised me not to create another case.

     

    The support team mentioned that it would take 30 to 35 days to resolve this issue. My exam was suspended on October 17, 2024, and today is November 29, 2024. I haven't received any updates from the support team, and I can't even create a new case to check the status. I would appreciate any help in resolving this matter.

     

    #Certifications  #Salesforce  #Help #Trailhead Support  #Webassessor Exams #Online Exam Issue With Kryterion @Certification Exam Resources @Trailhead Support

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I was in the middle of my Associate exam after attending few question it paused and shown the error there is some technical issue with the video, support team asked me to exit the page and relaunch exam but later the launch button was disabled. I am not getting any help from Kryterion as I used a voucher which was only valid till 30thn April. 

my case number is #00951064. I request to reschedule my exam 

@* Trailhead Official * @Certification Days @Certification Exam Resources

답변 9개
  1. 2024년 11월 28일 오전 8:39

    Did you receive any help? If yes, what was it? I've been facing the same problem and the support is not responding.

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답변 9개
  1. 2023년 7월 14일 오후 5:04

    try this:

     The challenge clearly mentions "Please refresh both dashboards immediately before   checking your challenge". 

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Hi good day, today I had to take an exam for admin and by mistake I set it at 4:00 am

 

Now my time has passed.

 

Could you help me with the Reescheduled, should I ask for a retake?

 

Thanks.

 

#Help

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Hii All,

I have recently joined an organization as salesforce developer and I am going to sit for salesforce admin certification and its cost is 200$. If someone has vouchers which can help me to reduce the price then It would be really appreciated. Please send the voucher on my mail: ujjwalyadav1610@gmail.com #Voucher Coupon #Free Vouchers #Salesforce Admin #Help #Salesforce Developer #Voucher Coupon Code Work #Salesforce #Certifications #Admin Exams #Coupon Discount

댓글 2개
  1. 2024년 7월 23일 오후 8:50

    @Mohit Kumar Agarwal i have completed one of the quest how do i get the vouchers for certification, or do i need to complete all the quests?

    i have joined in the slack community as well

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Yuvraj Kumar (Salesforce) 님이 #Salesforce Developer에 글을 올렸습니다

Respected Sir/Mam,

 

I Request you please check out my trailhead account for the Verification and i have completed all Tasks of Salesforce Supported Virtual Internship - Developer. So, please check and review of my tasks in smartinternz and issue the certificate, I hope as soon as possible.

 

Thank you Sir.

 

Name: Yuvraj Kumar

Registered mail id: yuvraj.input@gmail.com

Trailhead id: https://www.salesforce.com/trailblazer/xr0ypmfmjl05ayp3yr

Application ID: SPS_APL_20230632283

@Hazari Ajay Kumar @Rakesh Bhoomani @Gadhiraju Phani Varma @Phani Varma @K Tarakesh Reddy

 

#Salesforce Developer #Certifications #Certification #Help

 

Respected Sir/Mam, I Request you please check out my trailhead account for the Verification and i have completed all Tasks of Salesforce Supported Virtual Internship - Developer.

댓글 1개
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