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#Documentation Team2 人がディスカッション中

I’ve just posted an IdeaExchange idea proposing structured navigation templates across Salesforce Help articles

. 

 

Think of it like a Wikipedia-style navigation box

at the bottom of Salesforce Help pages — connecting related topics such as Data 360, Agentforce, Data Streams, Data Transforms, Identity Resolution, Segmentation, etc. 

 

The goal is to make it easier for:

  •  👩‍💻 Admins, developers & consultants to discover related documentation 
  •  🔎 Humans to navigate the Salesforce knowledge ecosystem 
  •  🤖 AI agents to discover the right supporting documentation and understand relationships between topics 

This isn't about creating more documentation — it's about making the enormous amount of existing Salesforce documentation easier to discover and connect.

If you think this would improve the Salesforce Help experience, please upvote the IdeaExchange idea and add your use case/comment

. 🙌 

 

https://ideas.salesforce.com/s/idea/a0BHp000017JnMSMA0/create-structured-help-navigation-to-improve-human-and-ai-discovery

 

 

#Trailhead  #Salesforce  #Documentation Team  #Help  #Help-trailhead

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Has anyone set up Intelligent Referrals by using the FSC Admin Guide? It seems like there are steps missing between 3 and 4, e.g. Location (User or Profile) is required. See screenshot.

 

Also checkboxes like Business Referrals that I could not find in the documentation.

 

From Setup, enter Custom Settings in the Quick Find box, and then select Custom Settings.

  1. Select Manage next to Wealth Application Config.
  2. Click New.
  3. Select Enable Referrer Score.
  4. Save your changes.

https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_admin_guide.meta/financial_services_cloud_admin_guide/fsc_admin_config_referrals_enable_scoring.htm

 

These steps are also referred to as a prerequisite to complete the Trailhead on Intelligent Referrals for FSC, but instructions are also missing in the tutorial: https://trailhead.salesforce.com/en/content/learn/modules/intelligent-referrals-and-scoring-with-financial-services-cloud/learn-about-referrals

 

#Documentation Team #Referral Management #Salesforce Admin #Trailhead 

2 件のコメント
  1. 2019年2月25日 23:03
    Thanks for the post, @Mike Banchick ! Andre is correct as are you. We have a missing step here indicating that you need to select an existing profile or user. I have taken note of this miss on our part and we will be updating our documentation. Thanks for the catch and sorry for any confusion this may have caused. Let us know if you have further issues!
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For those who implement collect tracking code right now:

 

The implementation instructions of salesforce are wrong, but the documentation is right.

Implementation Instruction on s10: https://mc.s10.exacttarget.com/cloud/#app/Web%20Recommendations/ftux/documentations/web

<script type="text/javascript" src="//MID.collect.igodigital.com/collect.js"></script>

 

Its missing https: in front of // the javascript source. 

 

Documentation can be found here:

https://help.salesforce.com/articleView?id=mc_ctc_install_collect_code.htm&type=5

 

To @Darryl Brown (Salesforce) it has been bothering me for the last 5 month that documentation and implementation instruction are ALWAYS different. Please encourage your documentation team to update both to the same standard / at the same time. You even find more instructions on one end than on the other.

10 件のコメント
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