Our Org has a single Agentforce for Sales license. I have checking the digital wallet today and under License Utilization, it says I still have 1 permission set license to assign as the Unmetered User. What am i missing?
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The Unmetered User Based AI permission set license is separate from your Salesforce Sales license. If Digital Wallet shows 1 available license, you should be able to assign that PSL to a user and then assign/create the corresponding permission set.
Go to Setup → Users → select the user → Permission Set License Assignments and check for Unmetered User Based AI. Then assign the Unmetered User Based AI permission set as well. Both are required for unmetered Agentforce usage.
If the PSL doesn't appear under the user's available licenses, verify that the required Agentforce add-on/edition is actually provisioned for the org.
https://help.salesforce.com/s/articleView?id=005313925&type=1&utm_source
Hope This Helps!!
