#Salesforce Field Service47 utenti parlano di questo argomento

Hello @Nancy Magalhaes

all components I know focus on displaying the concerned account org hierarchy. I am not aware of any component displaying both in the same page. Maybe you would need a custom lightning page and 2 components (one for the current record organization), one displaying your company organization, but in this case how to link both trees, or make one scroll if I scroll in the other one... I think that the solution  would be to enrich contact records with proper contact owner (or another user lookup field) to display on your component. That works on 1..1 case ; for 1..N links that will not be enough... 

Eric

I m having issue creating a report to the geolocation of all service resources in the past.  I'm fairly new to Field service cloud but with the help of AI , I have checked things are turned as required to get this report but my report is still not showing previouse Geolocation from the service report history.  I also read that Apex or flow is required in order to get report on past geolocation of any resources.   

Can someone please help? 

@Xavier T Have a look at the license sheet. It should give you a good introductory overview: https://www.salesforce.com/content/dam/web/en_us/www/documents/datasheets/field-service-datasheet.pdf?_gl=1*mtzll9*_ga*MTU1MjI5NjAwMi4xNjY0OTgwMTA0*_ga_H6M98GGB18*MTY2NjE2NjIwNi4xMy4xLjE2NjYxNzA2MjcuMC4wLjA.&_ga=2.164770102.881166587.1665991991-1552296002.1664980104

You can also find it in the resources section in this group.

hey @Simbil Nessek

sometimes you have to logout and re-login again to see page layout changes. Most of the time, you have to remove the actions and related lists from the classic layouts. If the actions or buttons still visible, you can remove permissions of objects and/ or fields. If you don't need the inventory on your mobile, you can remove the read on the location field on service resource records of the current users. 

In addition, you can use the Field Service Mobile App Builder to create you own configuration without the inventory tab.

Hi Raj, I’ve uploaded screenshots of the part of the flow I customized; it works for Service Appointments, but it doesn't follow the flow for Absences 

Hey Michel, 

Beyond your three points, here are some additional downsides of doing country-level territories 

1. Poor optimizer performance: Large geographic scope inflates travel time estimates and produces unbalanced schedules
2. SLA risk: Hard to guarantee response time SLAs when the nearest resource could be hundreds of miles away
3. Operating hours conflict: A single territory can't accurately represent multiple time zones
4. Weak reporting: No regional granularity to identify underperforming areas

For Time Zone: Set it to your primary operations hub for that country. If the country spans multiple time zones, a single choice will cause scheduling inaccuracies. This is the strongest argument for splitting into sub-territories by region/time zone, which also resolves most of the issues above. Good luck!