#Sales Cloud Einstein24 utenti parlano di questo argomento

Hello,

Following a recent reconfiguration of Einstein Activity Capture synchronization, one of our users has been experiencing a continuous and abnormal increase in the number of contacts stored in Outlook.

The Outlook account now contains more than 40,000 contacts, and the number continues to grow. This issue also affects the user's mobile device because Outlook contacts are synchronized to the phone, making contact management and Outlook usage very difficult.

Observations:

• The user is assigned the Einstein Activity Capture Permission Set.
• The contacts created in Outlook appear with the "Sync Salesforce" category.
• The number of contacts keeps increasing, even though no mass contact creation is expected.
• Cleanup is extremely difficult due to the volume of contacts.
• Exporting contacts from Outlook only retrieves around 10,000 contacts, while the total exceeds 40,000.

Has anyone encountered a similar issue with Einstein Activity Capture or Outlook contact synchronization? If so, what was the root cause and how did you resolve it?

Any advice or recommendations would be greatly appreciated. Thank you!    

Hi all!    We've been using the Einstein data-driven attribution model to capture campaign influence from our activities. This works great for us usually because it associates a nurtured journey to second named contacts at the same account who actually have the opportunity attached.    Today I noticed that a campaign with one form and no completions had received campaign influence because of a form view. We already exclude email opens by way of attaching these to an excluded campaign, but ideally we don't want to do the same for forms.    Am I missing something? Is there a way to exclude particular activity types from creating campaign influence records? I'm already filtering the auto-association settings by saying the member status must be Responded and the first associated date cannot be blank, but records are still showing in our reporting.    I've looked at filtering this on the reporting level too, but since Campaign Influence to Campaign to Campaign Member is a many to one to many relationship, this hasn't been done. It seems as though the next option is to develop a custom Ajax procedure to create the fields to exclude this.    Has anyone found a simpler way? Is there something I'm missing?    Cheers all,  Alex   

Hi Everyone,

I’m currently evaluating Einstein Recommendation Builder and have been trying to understand how the recommendation model is actually built and evaluated behind the scenes.My understanding is that Recommendation Builder takes:

• Recommended Item Object
• Interaction Object
• Interaction Type (View, Purchase, Rating, etc.)

However, I’m struggling to understand what happens after that.

1. How is the model evaluated? --- for accuracy and precision
2. What is Salesforce’s recommendation for validating recommendation quality before moving into production? -- is there any smart way to do it.

Recommendation Builder doesn’t appear to expose any similar metrics. 

We are having to adopt EAC but the default email linking is proving a risk for our confidential information. We don't want to block email domains as some emails will be ok to link but some won't.   Does anyone have any experience managing email privacy and security (as EAC is blind to Outlook security settings)    

Hi Everyone,   

We are using Einstein Activity Capture (EAC) in Salesforce,  users authenticate their Outlook accounts  from Salesforce.   

I’m trying to identify which users have successfully connected/authenticated their Outlook. The goal is to build a report for users who have their Outlook connected.   

I’ve explored a few options (including standard objects and APIs), but haven’t been able to find a reliable way to retrieve user-level connection status.   

Has anyone implemented a solution for this?

•  Is there any SOQL query or API that exposes this information? 
•  If not, what’s the best alternative approach to track/report on this? 

Any guidance or best practices would be really helpful.   

Thanks in advance!    

We'd like to use Einstein Oppty Insights but have found that duplicate activities get created with EAC when people are cc'd on emails, etc. So, we turned EAC off and just use Salesloft to create activities. etc.    Question is, can we use EOI with activities created by salesloft?