Today, I took the Salesforce Associate Exam, and in the middle of the test, it paused unexpectedly. The support technician, who informed me that they were unable to receive my video signal on their server, although I could see my video on the Kryterion test page.
The technician instructed me to exit the exam and reboot my machine. After restarting, when I logged back into the Webassessor portal, my exam was displayed as "In-progress" with a "Suspended" status, and the launch button was not visible. I reached out to the Kryterion live support agent, shared my internet speed test results and other relevant information, and received the following response from the agent,
Romulo: "I apologize. Unfortunately, your voucher will not allow me to reschedule the exam for an immediate launch due to your voucher expiring on [EXPIRATION DATE]. After this date, the system will not permit rescheduling even for technical issues. I apologize for the inconvenience this causes you. Please contact your test sponsor Salesforce directly for voucher assistance and to determine if they can offer you a new testing opportunity."
I found their response unhelpful and frustrating. It seemed as if they were just passing the buck onto me. I was in the middle of the exam, and now I am expected to restart the whole process again. This is highly unacceptable and incredibly exasperating. I hope that this issue can be rectified promptly, as such incompetence is not just inconvenient but also embarrassing.
My case number: 00943916, Salesforce Associate Exam, Register date: 26, April, Schedule Date: 07 May 2023 1330H Asia/Karachi
Kindly reschedule my exam asap, so I can launch it again.
#Certifications #Help #Trailhead Support #Kryterion Online Proctoring #Online Exam Issue With Kryterion #Webassessor Exams @Certification Exam Resources @Certification Days @* Trailhead Official * @Trailhead Support
@Ibrahim AhmedThanks for sharing the case number, the team will reach out to you soon within the given SLA.
NOTE: The volumes are high than expected, please expect some delay in response as we're trying out best to reach out to the customer as soon as possible.
