#Twilio0 personne en discute

If you're familiar with the Twilio Verify API, it uses basic authentication to send a One-Time PIN, and there is no token process.  In order to use the Twilio Verify API as an External Service, I had to create a Legacy Named Credential that uses Anonymous Authentication.  To further complicate things, the basic requirements are to send a URL Encoded 'To' address (phone number/email) and 'Channel' (SMS, Email, Phone, WhatsApp).

I wrote a quick RAML and posted it in our Mulesoft API Exchange, it imported nicely, and I'm able to add the Auth parameter and ServiceID, but I can't get any parameters to show up in the Flow Action for the 'To' and 'Channel' values.  It's a pretty weird use case, not exactly fitting current External Service functionality, but any insight is welcome!

#Flow #External Service #Twilio

Does anyone use Twilio Studio to broadcast voicemail messages from Salesforce? We are using Twilio SMS tool to mass send out text messages from Salesforce Campaign Object/page, but are considering using Twilio Studio for broadcast voicemail messages. 

How can we choose the recipients' numbers if this can only be done outside of Salesforce in Twilio Studio?

#Twilio Studio #Twilio

I'm trying to screenPop() a screen flow in response to an inbound call through Twilio CTI. I'm unable to find any information online on what specific flow arguments (Name, Type, Value) are passed by the out-of-the-box Twilio CTI implementation to flows (and how I can access then from within the flow). I need at least the From and To phone numbers. Has anyone tried this before with the Twilio CTI (without building their own)? I tried capturing "From" and "To" as input variables in the flow but they came up empty.

Edit: What I am specifically trying to do is use Twilio CTI in Salesforce to pop up a screen flow whenever a single contact is matched by an incoming call. I need to know how to extract the "From" and "To" numbers from flowArgs parameter which according to Salesforce CTI doc is what is passed into the screen flow via the screenPop() api. Per Salesforce CTI doc flowArgs are passed in the format below. But there is nothing I could find online that says what "Names", "Types" and "Values" are passed in by the default Twilio implementation.

params: {flowDevName: 'Flow_Dev_Name', flowArgs: [{'name': 'Name', 'type': 'Type', 'value': 'Value'}]}

#twilio #Call Centre CTI

Hi everyone! I'm a Twilio for SF novice, so please be patient with me. I need help with the following please:

I set up the Twilio app with our SF instance, and I made sure that the license was provisioned to my user, but I am still seeing this (see attached image): NO ACCESS

Please advise!

We are planning to implement Twilio Flex with salesforce. For POC purpose I have to make a voice call on button click in a lightning web component/Aura component. How can I achieve this? We are on the VF page by calling sendCTIMessage() with the help of  "/support/api/26.0/interaction.js" and Twilio (not Twilio flex). Any thoughts?

I see to use 'support/api/48.0/lightning/opencti_min.js' in lightning experience. But still figuring out how what function to call and how Flex and Salesforce are going to talk each other once I made a call.

Hello -- I'm in need of some expert help with a Trailhead module. I'm working on the module "Automate Order-to-Cash Process Using MuleSoft Flow Designer", and when I test the final result, I'm getting the following message from the Twilio Connector:

HTTP POST on resource 'https://api.twilio.com:443/2010-04-01/Accounts/ACxxxxxx/Messages.json' failed: bad request (400)

(Note that ACxxxxxx is my Account SID for Twilio, masked for display purposes)

I'm very new to Mulesoft, so it's not beyond the possibility that I'm doing something wrong. But I'm having difficulty troubleshooting. I've followed the Trailhead units exactly as instructed (twice, in fact) with the same results each time. I'm wondering if the Trailhead module needs to be updated due to updates made to Mulesoft and/or Twilio?

Have others experienced this? Any help anyone is willing to share, I'd be most appreciative.

Thanks!

I'm co-hosting a webinar with Twilio on deeper integration between Twilio Flex and Salesforce using @Admin User DaVinci.  We'll be discussing how to connect TaskRouter with Omni-Channel for unified work item routing of voice and non-voice work streams while presenting a single pane of glass experience for the agents.  Tomorrow 1/29 - Still time to register at https://lnkd.in/esQVkST 

@Admin User  is competing in the latest Appexchange Demo Jam on 12/20! Please join us to see our new DaVinci Platform. 

See how quickly AMC can stand up a live, multi-channel contact center from scratch (hint: under 3 minutes). 

We'll be demonstrating how you can use DaVinci to create your own unique contact center experience, by combining Skype for Business and Twilio Flex with Salesforce Lightning - Service Cloud.  

Register now and vote for your favorite demo: http://bit.ly/1PNjelL  

We have the @[Nonprofit Success Pack]  and @[Pardot] @[Fundraising]