#T4TF0 personne en discute

📣📣Service Insider Elite Spotlight 📣📣

We recently launched a Q&A featuring our exceptional Service Insider Elite members, @Simon Walsh and @Jules O'Donnell.

The article explains how Trailblazers for the Future (T4TF) has been an integral part of helping customer service teams succeed throughout the ongoing COVID-19 pandemic. Hear from our very own, @Nicole Granucci as she explains how the Trailblazers for the Future program has shifted its focus to help agents succeed within the new normal.

Key Takeaways: T4TF will continue to shift in parallel with the times to deliver the most useful and up-to-date training tips to help agents and call centers thrive from anywhere.

Looking Forward: T4TF is available online, for free, for anyone and is actually being implemented in university courses across the country.

Newsroom Q&A: https://www.salesforce.com/company/news-press/stories/2020/7/salesforce-trailblazer/

Trailblazers for the Future trail mix: https://trailhead.salesforce.com/en/users/svccloud/trailmixes/t-4-tf-on-trailhead

Let us know if you’ve been using T4TF to help shift your teams to an all virtual working environment. Has it helped your teams adapt to the new normal? Are there any suggestions or content you’d like to see? Comment down below!

And have a restful and healthy weekend everyone! We hope to catch you next week at the virtual coffee chat with @Kourtney Martin!

Hey Squad! Looking for your help in promoting a Frost and Sullivan Webinar that I am hosting and interviewing @Nicole Sult a fellow Service Insider and #T4TF rockstar! Let me know if you have any questions:

What: GetFeedback is partnering on a webinar with the analyst firm Frost and Sullivan.

Topic: How to Bridge the Customer Experience Gap Across the Organization

When: Thursday, June 25th at 8am PT/ 11am ET

Speakers: 

Nicole Sult, Sr. Director of Customer Experience, Lippert Components

Shonnah Hughes, Global Product Evangelist, GetFeedback

Alpa Shah, Global Vice President, Frost and Sullivan

Sign Up Page: https://event.webcasts.com/starthere.jsp?ei=1323375&tp_key=ed03afee4a

Sample tweets:

#WEBINAR 6/25 11am EST: @FS_Events @getfeedback and @lippertproducts present, How to Bridge the #CustomerExperience Gap Across the Organization. Sign up today! #cc #cx https://bit.ly/3gazX5t

#WEBINAR 6/25 11am EST: Join @FS_Events @getfeedback and @lippertproducts as they host a discussion on how to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change. #cc #cx https://bit.ly/3gazX5t

Don’t forget – June 25 #WEBINAR at 11am EST - @FS_Events @getfeedback and @lippertproducts will present How to Bridge the #CX Gap Across the Organization. Sign up now! https://bit.ly/3gazX5t

Join us for a #webinar on How to Bridge the Gap Between #CX & the Organization on June 25 at 11am EST. #AlpaShah, #ShonnahHughes and #NicoleSult facilitate. https://bit.ly/3gazX5t

Sample FB posts (please tag company and individual names when applicable in the post by typing @ and searching Frost & Sullivan Events, etc.):

#WEBINAR 6/25 11am EST: Frost & Sullivan, GetFeedback, and Lippert Components present, How to Bridge the #CustomerExperience Gap Across the Organization. Sign up today! #cc #cx https://bit.ly/2Tt0jpD

#WEBINAR 6/25 11am EST: Join Frost & Sullivan, GetFeedback, and Lippert Components as they host a discussion on how to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change. #cc #cx https://bit.ly/2Tt0jpD

Don’t forget – June 25 #WEBINAR at 11am EST - Frost & Sullivan, GetFeedback, and Lippert Components will present How to Bridge the #CX Gap Across the Organization. Sign up now! https://bit.ly/2Tt0jpD

Join us for a #webinar on How to Bridge the Gap Between #CX & the Organization on June 25 at 11am EST. Alpa Shah, Shonnah Hughes and Nicole Sult facilitate. https://bit.ly/2Tt0jpD

Sample LI posts (please tag company and individual names when applicable in the post by typing @ and searching Frost & Sullivan Events, etc.):

#WEBINAR 6/25 11am EST: Frost & Sullivan, GetFeedback, and Lippert Components present, How to Bridge the #CustomerExperience Gap Across the Organization. Sign up today! #cc #cx https://bit.ly/2APhU4K

#WEBINAR 6/25 11am EST: Join Frost & Sullivan, GetFeedback, and Lippert Components as they host a discussion on how to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change. #cc #cx https://bit.ly/2APhU4K