Hello! Does anyone have any suggestions on call tracking features in salesforce? We are leaning towards Aircall CTI, but if anyone has any suggestions on something similar and/or better let me know!
We want it to be as seamless as possible - our reps make a call in salesforce and it's automatically tracked/notes, states how long the call was etc. and we can report on it.
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Aircall sounds like a good fit for what you need. The automatic logging and call duration tracking are especially useful if your reps make a lot of calls. I’d also compare the reporting and CRM integration before deciding, since those can make a big difference once the team starts using it regularly.
