Hi, I am trying to find the full module on Skill Based Routing. I have completed this Module. However, this is not a full module on Skill Based Routing. Somehow, I cannot find it anywhere under Trailhead. I appreciate any pointer to that. Thank you, Mit
#Trailhead Challenges #Routing Configuration #Agent Routing #Understand Skills-Based Routing #Omni-Channel #Omni Channel #Service Cloud #Automation
Hi,
Unfortunately, I see no detailed modules on routing in Trailhead.
But, I will be taking a detailed session on the same on July 3rd, 6PM IST. In case, you are interested in joining the session, here is the link :https://trailblazercommunitygroups.com/events/details/salesforce-salesforce-developer-group-bhubaneswar-india-presents-introduction-to-omni-channelservice-cloud/
Would love to see you there!!
