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#Kryterion Advice0 debatiendo

I recently got married and my legal last name has changed. However, my Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certifications are under my maiden name. I am unable to figure out how to change my last name so that it reflects my new, legal name. I am unable to submit a case on Trailhead for help and I am can't find a way to find a way to contact Salesforce and/or Kryterion to get my credentials and account updated. Any advise would be appreciated. Thank you!   

5 respuestas
  1. Ines Garcia (get: Agile) Forum Ambassador
    15 sept 2022, 15:36

    Gotcha, Ive just played with the chat both and you can submit a case form theere or here  https://trailhead.salesforce.com/help?support=mycases 

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I would like to change my Kryterion Email and Email associated with my Salesforce account from my company Email to my personal email without losing all my credentials for my Certifications and badges and Points in trailhead.

 

Even though I tried reaching out to ktnsupport@kryteriononline.com  by looking at one of the solutions previously provided for the email change, the email bounced back and didn't received. 

Please help me out with the best possible solutions. 

#Kryterion Advice

  #Kryterion Issue  #Certifications

 

Thanks,

Sourav

4 respuestas
  1. 23 ago 2022, 5:35

    Hi Sourav, raise a Trailhead case under Certification category. The Trailhead team will provide you detail steps to change the email address.

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Today I tried to schedule my exam date but failed , got mail that issue with your card. I have no credit card. I used my debit card . Can anyone help me? Is there any other payment method or ways?

Kryterion advice me contact to SalesForce.

 

Regards

Sandhya

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