#In-App Guidance2 debatiendo

Hi Erkan - short version: MobilePush in-app message templates don't have a native countdown-timer widget, so a real-time ticking timer comes down to either custom HTML/JS or letting the app render it. The options, best-to-quickest: 

1. Custom HTML in-app message with JavaScript (best for a true real-time timer). MobilePush lets you use custom in-app content, so you can drop in a small countdown that runs client-side - a setInterval that ticks down to your offer's end timestamp and updates the display every second. That gives you an actual live, second-by-second timer inside the message. Pass the end time in (or set it per campaign) and the JS counts down to it. 

2. App-side native rendering (most robust). Because in-app messages are drawn by the MobilePush SDK inside your app, the most reliable approach is to send the offer's end timestamp as a custom key/payload on the message and have your app's own code render a native countdown UI. Sturdiest for a real-time timer, but it needs your mobile dev team. 

3. Dynamic countdown GIF as the message image (quickest, lowest-dev). Services like NiftyImages or Sendtric generate an animated countdown GIF from a target date, and you use that as the in-app image. Fast, no code - but two caveats for in-app: animated-GIF rendering isn't guaranteed across every in-app SDK/OS, and images can be cached or pre-fetched, so it's more of a 'looks like it's counting' animation than a guaranteed-accurate live clock. Great for email, a bit less dependable in-app. 

For flash sales, I'd go with option 1 (custom HTML + JS) if you want a genuine real-time countdown a marketer can manage, or option 2 if you want it rock-solid and have app-dev support. Option 3 is the fast path if a close-enough animated countdown is acceptable. 

One tip whichever you pick: drive the timer off the offer's actual end timestamp (not a duration from open), so it stays accurate no matter when the user sees the message. 

Hope that helps!

Hi @Jim Piatt,

You can deploy In-App Guidance by creating the package xml. The metadata API entry is Prompt.

You can follow this URL for more information.

Hope its going to resolve the issue. please let me know if the problem persists.

Thanks.

Hi @Jagmohan Singh

This is sort of possible. 

What you can do is schedule the your In-App Guidance to show 1 time.  

And get the shareable link and add it to the Help Menu (?).

When users click on the shareable link, the URL opens even if the user previously viewed or closed the in-app guidance, clicked the action button, or isn’t a part of the profile or permission set. 

To add the In-App Guidance to the Help Menu, get the shareable link of the prompt or walkthrough from the In-App Guidance Settings, then add it to the Help Menu. 

Search 'Help Menu' in the Quick Find in Setup. 

#In-App Guidance 

Hi Akash,

Currently you can’t create in-app guidance for a specific record or globally.

You can check this link for reference: https://help.salesforce.com/s/articleView?id=000349069&type=1

You can find it under "What’s not supported as of Summer '21?"

I hope it helps.

Regards,