SHANGHAI，CHINA USER GROUP

🎙️ APAC **FREE** CERT PREP SERIES

AUGUST EDITION - REGISTRATION NOW LIVE

• 26th August- CRT 101 - Certification Preparation for Administrator
• 27th August-CRT 251 - Certification Preparation for Sales Cloud Consultant
• 28th August-CRT 261 - Salesforce Service Cloud Consultant Certification
• 29th August-CRT 271 - Certification Preparation for Community Cloud Consultants
• 30th August-CRT 211 - Certification Preparation for Advanced Administrator
• 2nd September-CRT 402 - Certification Preparation for Platform App Builder
• 2rd September-CRT 450 - Certification Preparation for Platform Developer I

🔥 HOT TIP

Best timing for APAC will be India standard time (IST) but you are most welcome to register for any of the scheduled sessions - just make sure you check what that time will be where you are located.

📝 WHERE DO I SIGN UP (YOU ASK) 

https://pub.s7.exacttarget.com/ryqkengawga 

🙋 BUT THE CERT PREP I WANT ISN'T THERE

Oh no ! We try and run as many as we can based on instructor availability and timing - if yours isn't here let us know and we will do our very best to schedule it next session. 

Happy Trails !

KOLs are a critical channel in China and Parklu is known as one of the leading industry experts. They just recently put out a great deck around retention marketing. It's long, but it's one of the best things I've seen on the subject recently. Here are key takeaways:

• Increasing customer retention by 5% can increase profits from 25-95%

• Improving customer retention actually reduces customer acquisition cost (CAC)

• The best brands in China are building customer communities in private traffic channels  (Perfect Diary is the paragon example)

• Customer retention is ripe for innovation, and is where smart brands are investing resources

• Many Chinese brands are using first party data to identify and better serve core, high-value customers.

• The KOC (Key Opinion Customer) phenomenon is already sitting in the palm of your hand

• CRM and marketing automation is more critical than ever to the process

• WeChat is a super-charged customer service, e-commerce, loyalty, and affiliate management tool

#WeChat #KOL

@SHANGHAI，CHINA USER GROUP

⭐️ REGISTRATION NOW LIVE ⭐️

**FREE** CERT PREP SERIES - OCTOBER EDITION

⏰ 🌏APAC FRIENDLY TIMES 🌏 ⏰

Welcome to the OCTOBER edition of the Trailhead Academy complimentary certification prep sessions. These are virtual sessions run by our Salesforce Certified Experts designed for students ready to take a Salesforce certification exam.

Below are the sessions and the direct links for them :

Preparation for Your Administrator Certification

12 October 2020 - 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qO9T

Preparation for Your Platform App Builder Certification

13 October 2020 - 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qO9Y

Preparation for Your Platform Developer Certification

14 October 2020 - 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qO9d

Preparation for Your Sales Cloud Consultant Certification

15 October 2020 - 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qO9i

👉 Content Updated

Preparation for Your Service Cloud Consultant Certification

16 October 2020 - 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qO9n

👉 Content Updated

Preparation for Your MC Email Marketers Certification

19 October 2020- 9:00 AM till 2:00 PM (IST)

Session Sign Up - https://help.salesforce.com/LA_ShoppingCart?id=a1y3y000000qORr

IST = India Standard Time - This is your APAC friendly time zone

NZ ➡️ 6 hours 30 min ahead IST (9:00 AM IST = 3.30 PM NZST)

Australia ➡️ 4 hours 30 min ahead IST (9:00 AM IST = 1.30 PM AEST)

Singapore ➡️2 hours 30 min ahead IST (9:00 AM IST = 11:30 AM SGT)

🆕 NEW LANDING PAGE aka WHERE CAN I FIND GLOBAL SESSIONS

https://trailhead.salesforce.com/credentials/cert-days

**Make sure you convert the times for any other sessions for your local time zone.

💬 BUT THE CERT PREP I WANT ISN'T THERE

Oh no ! We try and run as many as we can - if yours isn't here let us know and we will share that with the team.

**Priority Support Services Event On 20th Aug 2020**

You have made a bold step to build better customer experiences & change the way you do business with Salesforce. Now, how do you protect your customer relationships and prevent disruptions? Do you want to get expert-led guidance and tools to run your business better on Salesforce?

Join our virtual event on 20th August from 2.00pm to 3.00pm (SGT) and hear from our experts to learn how you can achieve:

• Faster Issue Resolution
• Operational Excellence
• Prevent Business Disruption

Event Details

Date: Thursday, 20th Aug 2020

Time: 2.00pm to 3.00pm SGT

Register today to save your seat!

@Asia Admin @User Group, Singapore, SG @Philippines Traiblazer @Malaysia User and Admin Group @Admin Group, Kuala Lumpur, MY @Indonesia Trailblazer Community @Indonesia Success Community @Elaine Khaw @Jason Wong @China User Group @SHANGHAI，CHINA USER GROUP @DALIAN, CHINA USER GROUP @Taiwan User Group @PABLO TACHIL 

Priority Support Services Event - 20 Aug

Some nuggets from the recent EqualOcean report COVID-19 and China: New Challenges and Opportunities:

• Tencent is expected to unveil a surge in growth of activity on WeChat

• WeChat also released the data of miniprograms during the pandemic period. From January 20 to February 8, the orders of fresh groceries increased by 149%, and the number of transactions in community-based e-commerce surged 322% year-on-year.

• Short video platforms experienced a surge of traffic during this period. Over 40% of interviewees said they spent significantly longer time on the platforms than before. Other media platforms such as news, social media and online music also saw increased user time with at least 26% of interviewees staying longer in their apps.

• DingTalk was the most downloaded app in China's iOS App Store followed by Tencent Conference and WeChat Work (ranking No. 5) on February 12. Zoom went from being the around 1200th most famous app to the 36th most popular on the same day.

#WeChat #wechatwork #Douyin #tiktok #wechatminiprograms #Dingtalk 

@SHANGHAI，CHINA USER GROUP @Catherine Zhao 

APAC **FREE** CERT PREP SERIES

⭐️ HOLIDAY EDITION ⭐️ REGISTRATION NOW LIVE ⭐️

🎄Preparing for Your Administrator Certification

30th December, 2019

Registration URL: https://attendee.gotowebinar.com/register/6293320187216344323

🎄Preparing for Your Sales Cloud Consultant Certification 

31st December, 2019

Registration URL: https://attendee.gotowebinar.com/register/1162862592571714051

🎄Preparing for Your Service Cloud Consultant Certification

2nd January, 2020

Registration URL: https://attendee.gotowebinar.com/register/7852190180891164163

🎄Preparing for Your Platform Developer 1 Certification

3rd January, 2020

Registration URL: https://attendee.gotowebinar.com/register/4039244384461756931

🔥 HOT TIP

Best timing for APAC will be India standard time (IST) but you are most welcome to register for any of the scheduled sessions - just make sure you check what that time will be where you are located.

📝 WHERE DO I SIGN UP (YOU ASK) 

Direct links to APAC timed sessions (India Standard Time -IST) above or check out the landing page for these and other global sessions - https://pub.s7.exacttarget.com/ryqkengawga 

🙋 BUT THE CERT PREP I WANT ISN'T THERE

Oh no ! We try and run as many as we can based on instructor availability and timing - if yours isn't here let us know and we will do our very best to schedule it next session.