Our Tableau server's SSL certificate (from GoDaddy) expired today so we installed a new one. Users who browse to our Tableau site with Chrome or with Edge have no problems and the browsers indicate that the cert is trusted and good until March. However, three of our users are using Tableau Desktop 26.2.2783. One of them tried to use 'activate by logging into a server' and chose our Tableau server, but received the error 'cannot connect to Tableau Server, server's certificate is not trusted'.
I have confirmed that this user has no problems accessing our Tableau site via browser. it's just the app that gets the certificate error.
#Tableau Desktop & Web Authoring #Security
Thank you for the suggestion. I followed the steps in the link about clearing them manually, but for some reason, the error persisted. In the end what solved the problem was this: the certificate files we were using were IIS files, and came in the form of a .crt file, a PEM file, and an IIS intermediates .p7b file. I installed the CRT file to the user's certificate stores without a problem, but when I attempted to install the p7b file, Windows said it could not verify that the file was actually from GoDaddy (despite my having downloaded the file directly from the site). I had the machine install the file to the certificate store anyway, and afterwards Tableau Desktop was willing to start and activate properly.
