I was recently given admin permissions in Tableau Cloud. After this happened, my Tableau MFA codes in Salesforce Authenticator stopped working. We were able to fix this by changing my authorization to Salesforce Credentials. However, when using Salesforce Credentials, Tableau Desktop does not allow me to publish a workbook to Cloud. I need my Tableau MFA to start working again. Another user has tried resetting my MFA but that hasn't worked. I've tried to contact support but the AI agent literally won't let me talk to a real person. Incredibly frustrating. Anyone have a solution?
#Tableau Cloud
This sounds like a permissions sync issue between Tableau Cloud and the identity provider rather than an actual MFA bug, admin role changes sometimes don't propagate cleanly to Salesforce Authenticator right away. Worth checking if your site admin can fully deprovision and reprovision your user account rather than just resetting MFA, since a fresh account sync often resolves auth method conflicts like this. For getting past the AI agent, try typing something like "escalate to human agent" directly or use the phone support line if your org has one, that usually bypasses the bot loop faster than the chat widget.
