We’re currently migrating from an Unlimited org to an Enterprise org. In our Unlimited org, we used both CPQ and Commerce Cloud, but in the Enterprise org, we’re replacing CPQ with RLM. However, we’re running into an issue where product prices aren’t being fetched in the Commerce Cloud store when using ProductSellingModel. In the Unlimited org, since ProductSellingModel wasn’t present, prices were fetched correctly. As a test, we created a product without ProductSellingModel in the Enterprise org, and the prices were fetched successfully. Has anyone else encountered this issue or found a workaround that allows you to keep ProductSellingModel and still display prices? For reference, we’re using the standard Connect API Commerce Cloud methods to fetch the data.
Make sure that
- Price Book Effective Dates are invalid (Most common) Valid From ≤ Today and Valid To ≥ Today (or blank)
- Missing or inactive Price Book Entry
- Missing Standard Price Book Entry
- Buyer Account not correctly assigned to Buyer Group
- Currency mismatch
- Product not included in the Price Entitlement
- Inactive Product or Price Book
- Missing or inactive Price Book Entry
- Missing Standard Price Book Entry
- Buyer Account not correctly assigned to Buyer Group
- Currency mismatch
- Product not included in the Price Entitlement
- Inactive Product or Price Book
- Store cache/search index not refreshed
In my case the issue was with pricebook
effective dates i.e. valid from < today and valid To should be > today. I have fixed the issue by adjusting dates.
