Hello!
I need to setup a Journey that sends a SMS asking the customer to rate the product from 1 to 10 and store the answer in a Data Extension.
If they reply, another SMS is sent asking to explain why they gave this rate. I need to store this comment in a Data Extension as well.
No landing pages involved. The customer will reply the SMS.
Could anyone help me and explain which path would you take?
Thanking you in advance
2 respuestas
you can use Next Keyword to achieve this.
Sorry for using someone else's work, but I think it's better to use useful things.
In this case, thanks to Eliot Harper, we have this:
https://salesforce.stackexchange.com/questions/296800/capture-sms-response-on-journey-builder
https://www.youtube.com/watch?v=xAriYMogGT4&t=90s&ab_channel=EliotHarper
