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Hi

 

I have set up the Einstein Activity Capture for Outlook. In that set the event syncs for both directions. The user has connected to its account a week ago.

 

The issue is that the health status Exchange to Salesforce sync status is still not started.

 

Einstein Activity Capture Exchange to Salesforce sync status

 

 

#Sales Cloud Einstein

3 respuestas
  1. 27 mar 2024, 15:38
    I don't think the system provides any insight as to why this has failed, with the suggestion being to reset events to see if that inturn fixes the issue.
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