Hello Trailblazer Community,
I'm trying to use a lightning component to provide specialized input to the Create Case Form on our Experience site.
I was able to draft a lightning component to create a case and link it to a global action, but when referencing the action in the Create Case Form configuration, I get the following error:
"You've specified an action that doesn't create a case."
Has anyone encountered this error in the Experience Builder? If so, were you able to resolve the error?
Thanks and Regards,
Ron
#Experience Cloud #Experience Builder #Global Actions #Service Cloud
Thanks again Keiji for your response.
My use case is actually the reverse. I have a global action (to be used in an Experience create case form component) that reference a Lightning component (for form implementation).
Experience Builder is saying the that global action used in the create case form component does not create a case, even though the Lightning component is specifically designed to do so.
I may be missing a configuration or setting to allow the global action to used, but I haven't been able to find out what this might be.
