Hi Hive,
We have recently migrated to Lightning from Classic .
There is a complain from users that when they are typing name in Case Owner lookup fields(Standard) they are also seeing the names of community users along with internal users - In classic it’s only shows internal users in Case owner field lookup.
Is there a way in lightning case owner look up to restrict to show only internal users as in Classic version?
Thank you in advance for any help.
This is a Lightning frustration for us as well.
In Classic, when changing ownership of a record, there was a drop down where you could choose to search from Users, Queues, or Customer Portal users with the default being Users.
In Lightning the search is for People, which includes internal and community users in the results. This is confusing for my users and leads to greater chance that the wrong person is selected.
