Skip to main content
Get Smart with Salesforce Einstein
Trail

Get Smart with Salesforce Einstein

See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

Start
This Trail may include content that is only available in English. Learn More
+700 points
Foundational
Customer Service Professional
~1 hr 15 mins

Get Smart with Salesforce Einstein

+700 Points
~1 hr 15 mins • 2 Steps
Badge
Responsible Creation of Artificial Intelligence

Remove bias from your data and algorithms to create ethical AI systems at your company.

+400 Points
~45 mins
Badge
Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Artificial Intelligence
  • Automation
  • Data Governance and Ethics
  • AI Ethics and Trust
  • Business Intelligence

Products

  • Agentforce Service

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.