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Dive Into Agentforce Service for Salesforce Admins
Trail

Dive Into Agentforce Service for Salesforce Admins

Learn about core Agentforce Service features.

Start
This Trail may include content that is only available in English. Learn More
+1,400 points
Foundational
Customer Service Professional
~2 hrs 50 mins

Dive Into Agentforce Service for Salesforce Admins

Badge

Set up customer service for your business.

+800 Points
~1 hr 45 mins
Badge

Create a knowledge base in which to ground AI for better customer service outcomes.

+300 Points
~30 mins
Badge

Streamline workflow and improve productivity with new processes, record types, and rules.

+300 Points
~35 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Configuration Management
  • System Design and Implementation
  • Customer Service
  • Process Improvement and Optimization
  • Technical Support and Services
  • Show More
  • Configuration Management
  • System Design and Implementation
  • Customer Service
  • Process Improvement and Optimization
  • Technical Support and Services
  • Business Intelligence
  • Productivity
  • Show Less

Products

  • Agentforce Service
  • Agentforce 360 Platform

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