Hi all -
Our team is supporting mission critical public health call centers that operate 365/24/7. In the latest Salesforce major release on Hyperforce instances for us folks at one call centers here shared that they were kicked out and forced to re-login during the upgrade period. This goes against what we have come to understand about Hyperforce for clients that need to have the zero downtime during maintenance windows.
I figured I'd take to community approach vs support ticket to see what answers I'd get here.
From Hyperforce information online we see:
source:
Introducing Hyperforce - General Information & FAQ
- Agility – Hyperforce increases agility with no downtime for releases and general maintenance, faster dev and test environments, and enormous new interoperability with AWS. (Downtime may be required during org migrations or for major technology upgrades.)
If the org upgrade on Trust says your org will "generally be available" during the maintenance window, why would users have been kicked out? As a Salesforce partner this leaves us scratching our heads as to why the communication is not very clear. The support agent shared this link: Get Core Major Releases with No Downtime
it seems to state you will get kicked out during the upgrade. I would not call this no downtime and is sort of false advertising if our clients read this.
How is a user base supposed to know this is coming and when it will happen?
Trying to understand what the best practices are here and what others do in this situation.
What does SF say?
Any help on this or guidance would be appreciated!
#Hyperforce #Hyperforce General Information #Salesforce Developers
Thx - Jeff
