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OPEN TO WORK | IMMEDIATE AVAILABILITY | SALESFORCE

Hi everyone, I’m currently exploring new opportunities in the Salesforce ecosystem and would appreciate any leads or referrals.

I have 10+ years of experience delivering enterprise Salesforce solutions across Europe and APAC, with expertise in:

🔹 Salesforce Solution Design & Architecture 

🔹 Industries / Vlocity / Communications Cloud 

🔹 Sales & Service Cloud, CPQ & OmniStudio 

🔹 Lead-to-Cash / Quote-to-Cash 

🔹 CRM Transformation & Business Analysis 

🔹 Data Migration & Platform Modernization 

🔹 Technical Leadership & Agile Delivery

I’m open to roles such as Salesforce Consultant, Solution Designer, Functional Consultant, Business Analyst, Developer, or Technical Lead.

📍 Belgium | Netherlands | Luxembourg | Remote/Hybrid across Europe

📅

If you know of any relevant opportunities or hiring managers I could connect with, please feel free to reach out or share this post.

🔗 LinkedIn: https://www.linkedin.com/in/amruta-gaikwad-sfi/

Thank you!

 Dear Mam/Sir, 

I hope this message finds you well. 

I am reaching out to tap into your network, reconnect, and explore potential opportunities for Senior CRM Test Lead or any other suitable roles. 

Life sometimes presents unexpected turns. Two years ago, following a severe office food poisoning incident that compounded with some chronic health issues and caring for my elderly, dependent mother, I stepped away from my professional routine to navigate a challenging season. Managing my health—which I am successfully keeping on track through ongoing medication—alongside family responsibilities took my full dedication. 

Yet, through it all, my passion for technology and testing never faded. As my circumstances have stabilized, I have channeled my energy into keeping my skills sharp. Over the past several months, I have been actively upskilling, diving deep into hands-on practice with tools like Agentforce on Trailhead, and preparing to re-enter the workforce with renewed focus and determination. 

With over 11 years of end-to-end Quality Assurance leadership—including 3+ years in Salesforce CRM environments and 8 years in Oracle Siebel CRM—I specialize in driving zero-defect releases across complex enterprise ecosystems. Across the Telecom, BFSI, Healthcare, and Non-Profit sectors, I have established robust test strategies, SIT/UAT governance, and defect-triage frameworks. Most recently at Tech Mahindra, I led multi-vendor CRM testing for Gavi’s global health platforms (covering Salesforce Country Portal, Partner Framework,), coordinating successfully with global stakeholders such as WHO and UNICEF. 

Core Technical & Leadership Capabilities: 

Cross-Cloud & CRM Expertise: Hands-on mastery across Salesforce Sales Cloud, Experience Cloud, LWC, Agentforce, Admin features, and Oracle Siebel eFinance, eCommunications, and OBIEE. 

System Integration & Boundaries: Extensive experience validating integration boundaries and data synchronizations between legacy enterprise systems (Siebel, SAP, Finacle) and Salesforce. 

Test Management & Tooling: Proficient with JIRA, Xray, and HP Quality Center/ALM. 

Certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO), Professional Scrum Master (PSM I), and Siebel 8.0/7.7 Core Consultant. 

Outside of my enterprise QA practice, I also channeled my love for complex problem-solving into writing and recently published a speculative  

science fiction book (Galactic Disruptions: Beyond 25K Billion Light-Years: The 550-Year Timeless Codex). 

I am eager to bring this deep domain expertise, resilience, and passion back to an impactful team. If your organization has any upcoming delivery goals or openings that align with my background—or if you can guide me toward someone who does—I would deeply appreciate your support. 

Thank you so much for your time, empathy, and consideration. 

Warm regards, 

Srinivasa K. 

NOW HIRING - CONTACT ME FOR MORE DETAILS -REBECCA.MURRAY@HMSHOST.COM

About the job:

With a career at Hudson, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

• Compensation: $100,000 - $115,000

Purpose: The Customer Relationship Management (CRM) Manager supports loyalty and E-commerce initiatives in North America by executing and optimizing CRM strategies. This role focuses on driving customer engagement and retention through the execution of lifecycle campaigns and automated CRM journeys, with a strong emphasis on Salesforce Marketing Cloud. 

Essential Functions:

• Executes CRM strategies focused on retention, repeat purchase, cross-shopping, and ongoing member engagement across Club Avolta and E-commerce programs
• Develops and deploys CRM campaigns and automations utilizing Salesforce Marketing Cloud.
• Builds and manages behavioral and transaction-based customer journeys to support relevant, timely customer communications
• Executes campaigns across email, SMS, mobile app push notifications
• Supports the launch and scaling of SMS as a key CRM channel in North America
• Collaborates cross-functionally with loyalty, e-commerce, digital and technology teams to support CRM execution
• Partners with Business Analytics to evaluate performance and identify optimization opportunities
• Monitors and reports on CRM performance metrics including engagement repeat behavior, and campaign effectiveness
• Maps and optimizes the end-to-end customer journey, from enrollment through repeat engagement
• Ensures CRM touchpoints support a seamless member experience across digital and in-store environments 
• Acts as a CRM subject matter expert, supporting ongoing program enhancements and future roadmap initiatives

Reporting Relationship: The CRM Manager reports to the Vice President of Digital

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

• Education and Experience: The combination of education and professional experience must exceed 6 years:
• In a leadership role: Preferably has 2 years of experience supervising or influencing a team of professionals engaged in executing CRM and E-commerce programs
• In a technical role: Requires 5 years of digital experience engaged in CRM, lifecycle marketing, or digital marketing experience that deliver measurable business impact
• Demonstrated experience executing retention-focused campaigns and automated customer journeys
• A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
• In the industry: 3-5 years of F&B, Retail, or Hospitality experience
• Specialized Skillset/Competencies/Traits:
• Hands-on experience using Salesforce Marketing Cloud
• Demonstrated experience executing CRM campaigns and automations supporting loyalty within Retail, Food & Beverage, or Travel (including airline, hotel or car rental environments)
• Experience building and managing automated lifecycle journeys
• Business mindset with the ability to connect CRM execution to long-term customer value 
• Strong analytical and problem-solving skills
• Excellent communication skills; ability to thrive in a fast-paced and cross-functional environment
• Business acumen and also has the mindset required to understand the long-term implications of digital planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments
• Location/Travel:
• This position is preferably based at the North America Support Center in Bethesda, MD; however, will consider remote candidates
• This position requires up to 30% travel 

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. 

MaineGeneral Health is a leading health care system proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are committed to attracting people who share our values and strive to provide excellent customer service. We are offering an exciting full-time opportunity for an individual to join our team as a Senior Decision Support Analyst.

Position Highlights:

Competitive benefit package including several health plans, medical spending accounts, dental, life and disability options.

Generous earned time program.

Retirement plans with potential for employer contributions.

As a Senior Decision Support Analyst, you will fill a critically important role supporting MaineGeneral Health’s transformation toward value-based care and accelerating population health. You will be a significant contributor in advancing enterprise analytics and part of a growing team deeply passionate about this work.  Developing, implementing and analyzing data solutions, expanding dashboarding and reporting capabilities, leading high-profile projects and supporting Healthcare Practitioners and the Leadership Team with analytics, you will deliver the answers we need to improve healthcare quality and access while reducing costs. 

Responsibilities:

• Assemble, analyze and synthesize data from a variety of sources and perform appropriate data integrity checks
• Apply advanced analytics and statistical modeling techniques with healthcare industry data to derive strategic insight and business intelligence
• Effectively and accurately interpret results and clearly communicate at all levels of the organization
• Assess business impact of initiatives and make recommendations for improvement
• Develop and document process and metrics to monitor model performance and outcomes
• Build data visualizations for key stakeholders and share best practice in data visualization
• Modify and maintain current standard reports and ensure timely delivery to end users
• Develop an advisor reputation through expertise in data
• Train and mentor team members with a focus on expanding analytic capabilities

The ideal candidate will have:

• Master's degree in Healthcare Administration, Information Management, Healthcare Informatics, Statistics, Business Information or related field preferred
• 5 years or more experience healthcare business administration with 3 of the 5 years in statistical data collection, analysis, benchmarking and reporting preferred.
• Experience developing, analyzing, interpreting, and managing a variety of complex data sets
• Demonstrated capabilities in planning, participating in, and managing a variety of analytics projects
• Solid experience using data prep, data visualization, statistical and analytical 
  tools and technologies (e.g. EasyMorph, Tableau, R, SPSS, etc.)

Please apply at: MaineGeneral Health - Senior Decision Support Analyst