3 Antworten
Hi, try below:
Object Manager -> Case -> Record Types -> Product Support ... Then Edit Type to Include "Problem" in the list !
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000BuQZmSAN
https://trailhead.salesforce.com/es/trailblazer-community/feed/0D54S00000PmbX0SAJ