I'm setting up a new user in my org, which I've done many times. When she tries following the link to login, she's taken to the screen that asks for a code to verify her identity. She hasn't received one. I tried changing her email address to mine and sending a password reset. I don't receive a verification code either. I tried setting her IP address as a Trusted IP Range. She's still not receiving the code. Anyone have any ideas?
##nonprofit #Salesforce Admin
7 Antworten
@Abhishek R - Thanks for your suggestion to look at the email logs. That helped identify part of the issue, and I'm hoping it's resolved now. Waiting to hear from the user... Thanks again.
