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New topics to help filter unanswered questions 

 

Remind me, what’s happening? 

We had gotten feedback that it’s been difficult to filter through nonprofit and education-specific unanswered questions within the greater Trailblazer Community. 

 

Your feedback

In order to help create a place where you can see a single list of questions/updates, we asked for your feedback via a poll to name a topic (one for nonprofit and one for education), where you will be able to see unanswered questions in a single feed. The winning topic names that you voted on are #NonprofitHelp and #EducationHelp.

 

Going Forward

These topics will be added to questions that need to be answered or are outstanding in some way. Then the community (you all!) can simply browse this one topic feed. When the question is answered, we will remove the topic from the question, so this means this feed should only have questions that need to be reviewed or are outstanding in some capacity.

 

Where to find these topics:

  1. Navigate to NonprofitHelp (bookmark + follow)
  2. Navigate to EducationHelp (bookmark + follow)

You can also find these Featured Topics under Feed and Topics tabs:

  1. Community Tab > Feed > Questions > Featured Other Topics > NonprofitHelp or EducationHelp
  2. Community Tab > Topics > Featured Topics > Other > NonprofitHelp or EducationHelp

NOTE: I recommend clicking on “Questions with No Best Answer” — as we often comment on questions or add groups and topics if you click on just “Unanswered Questions” nothing will show up. “Questions with No Best Answer” is a way to see questions that still need attention. 

 

New topics to help filter unanswered questions Remind me, what’s happening?

 Let us know if you have any questions!

- Lizzy, Angel and Anne

 

@Anne Young @Angel de Vera

@Salesforce.org Community Feedback

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